Vante Robinson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia

• Produced training documents for standard contact creation and merging process to be distributed to Managed Services and First Source teams.• QA casework for the previous work week including case review of 45 case analysts and phone call screening of 24 phone analysts.• Facilitated managed services for 40+ SaaS provider accounts across the U.S. supply chain including order acknowledgment, EDI order processing, price synchronization, data collection and proactive communications with sales representatives.• Resolved highest percentage (30%+) of Salesforce cases among 6-member team during 2019-2020 fiscal year.• Trained two analysts and one delivery manager on the managed services analyst daily work routines; all three of which have maintained satisfactory work performance.• Provided standard work and verbiage improvements that were applied to the 2018-2019 new hire handbook.• Monitor SaaS customer account health and key metrics related to KPI, purchase order volume, and product utilization.• Increased supplier adoption of Order Trust and GHX practices via vendor education.

Atlanta, Ga

• Generated 40+ leads daily on prospective clients in areas of service including Atlanta Metro, Augusta, and Douglasville.• Acquired new cases by marketing the benefits of legal services through cold calling potential clients.• Coordinated meetings with outside investigators to meet with clients that preferred to meet outside the office.• Provided day to day sales & customer support of our CRM platform.• Created internal e-files for clients to be added to the CRM database.

Atlanta, Ga

• Served customers in-person with point-of-sale transactions, inquiries, returns, and escalated concerns and complaints.• Participated in street marketing team initiatives in the Atlanta area (i.e. Georgia Dome, Centennial Park, festivals) to increase brand awareness and foot traffic leading up to the Hall of Fame’s grand opening.• Brainstormed new marketing campaigns and advocated for more community outreach initiatives.• Worked closely with special events manager to maintain high satisfaction among clients.

• Utilized niche advertisement sites to post underutilized, current, and hard-to-fill positions.• Interacted in-person applicants for application assistance, customer service, and technical support as it relates to the applicant tracking system.• Coordinated ongoing support to the pre-employment screening process to include scheduling interviews, creating offer and rejection letters, and assisting with closed vacancies.• Created publications for the Staff Recruitment and Retention department (i.e. fliers, brochures, newsletters)

• Conducted cleaning of dining area properly utilizing various products to ensure facility met regulations• Provide exemplary customer service while performing multiple tasks in a fast paced environment• Perform maintenance check on all machinery in the workplace to ensure that machines were running efficiently