Head of IT | ICF Cambodia(January 2022 - Present)- Strategic Leadership: Developing and executing IT strategies aligned with organizational goals, ensuring scalability and efficiency.- IT Operations Management: Overseeing daily IT operations, including infrastructure, networks, and systems, to maintain high availability and reliability.- Digital Transformation: Spearheading technology upgrades and implementing innovative solutions to streamline workflows and enhance user experience.- Cybersecurity & Compliance: Ensuring robust security measures to protect sensitive data and maintaining compliance with industry standards and regulations.- Team Development: Building and mentoring a high-performing IT team, fostering a culture of collaboration and continuous improvement.Key Achievements:- Successfully implemented Google Workspace for over 200 staff, improving collaboration and productivity.- Designed and established a high-standard IT infrastructure with 7 layers of redundancy scenarios.- Achieved only 22 hours of downtime in 2023, equivalent to approximately 0.25% annual downtime.- Led the infrastructure setup for major projects, including ICF Wake Park and ICF Campus.- Contributed to implementing Agile methodologies for the IT team, significantly enhancing efficiency and responsiveness.With a passion for leveraging technology to empower Cambodia and organizations, I continuously seek innovative ways to deliver value and impact.

Network Administrator(November 1018 - January 2022)As a Network Administrator, I was responsible for designing, implementing, and maintaining robust network systems to ensure seamless connectivity and optimal performance. My role involved managing critical IT infrastructure, troubleshooting network issues, and providing reliable solutions to support organizational goals.Key Responsibilities:- Designed, configured, and managed network infrastructure, including routers, switches, firewalls, and VPNs.- Monitored network performance to identify and resolve issues promptly, ensuring minimal downtime.- Implemented security protocols and conducted regular audits to safeguard sensitive data against cyber threats.- Collaborated with cross-functional teams to integrate new technologies and enhance system scalability.- Provided technical support and training to staff, ensuring efficient use of network resources.Key Achievements:- Successfully reduced network downtime by [specific metric, e.g., 20%], improving operational efficiency.- Led the upgrade of legacy systems to modern solutions, enhancing speed and reliability.- Streamlined network monitoring processes, resulting in faster issue detection and resolution.- Played a pivotal role in achieving compliance with industry security standards.- This role honed my expertise in network design, security, and problem-solving, laying a solid foundation for my career in IT leadership.