Van Dinh Email & Phone Number

Perth, Western Australia, Australia

• Providing support to the team and key stakeholders in the implementation of sector systems.• Providing customer service to system users and management, resolving and/or assisting in the resolution of academic system issues and queries (production second-line support).• Identifying, investigating, and reporting system issues/bugs and monitoring the resolution of these.• Liaising with vendors to resolve issues.• Undertaking system configuration, testing and the development of scripts and reports.• Developing and maintaining help resources, and user manuals and delivering training to the users of these systems.• Engaging and liaising with managers and sector stakeholders in relation to system-related requirements and issues and providing solutions.

Perth, Western Australia, Australia

• Providing customer service, identifying customer needs, analysing, diagnosing, and resolving customer issues within agreed timeframes.• Using remote desktop access tools, account management tools, telephone, and email advice to assist users to analyse and resolve issues at the first presentation where possible. • Providing advice, assistance and recommendations to users experiencing difficulties with the Standard Operating Environment, including the Microsoft Windows operating system and the Microsoft Office productivity suite.• Using Service Desk software such as Service Manager to log and track support calls and gather and analyse information to compile a knowledge base of problems and their solutions.

Perth, Western Australia, Australia

• Installing, maintaining, troubleshooting, analysing, and using tools to resolve issues with computer hardware, software, telephones, and peripheral devices.• Working independently and unsupervised, working collaboratively as part of a team.• Solving a variety of complex problems while exceeding the required ticket quantity, with a 99% satisfaction level from clients.• Multi-tasking and completing tasks promptly, including complex tasks such as System Admin and Networking and Application issues.• Handling Incident Manager for all I CT Incidents including logging, analysing, diagnosis and resolution and escalating issues to higher-level if unable to be resolved at the First Point of Contact. • Monitoring systems and reports ensuring discrepancies are investigated and resolved or escalated when required.• Using Service Desk application such as Zendesk to log and track support calls and gather and analyse information.• Liaising with other team members to analyse and resolve client issues and ensure continuity of service for users.• Generating Service Desk calls and escalating to appropriate resolver groups as required to meet Service Level Agreements.

Vietnam

• Scheduling all transportation for the construction project including cars, buses, routes and pick-up points, timetables, and drivers.• Tracking and maintaining inventory for office fit outs, including furniture during each phase of the project.• Managing payroll, personnel rosters for Korean and Vietnamese staff; and monitoring medical checks, and visa requirements for Korean staff.• Supervising the cleaners ensuring they maintained the required standards.• Supporting the Construction Department in managing the quantity and quality of the materials from supply vendors.• Supporting the Financial Department in the contract tendering process by preparing tender documentation.

Vietnam

• Scheduling timetables and supporting the site manager to plan daily site activities.• Completing and submitting daily safety reports to Samsung’s Safety and Planning Managers.• Managing onsite personnel, vehicles, and materials.• Preparing payroll.• Maintaining site worker’s health checks and insurance.• Managing onsite vehicle inspections.• Preparing safety clothing, PPE and work permits for workers and vehicles.• Supporting the site manager to complete the daily objectives.• Assisting BDC to meet the high objectives set by Samsung allowing them to maintain their vendor status.• Minimising safety risks for the workers by enforcing company policy and developing risk procedures.• Reporting and assisting in coordinating BDC’s involvement in construction activities with the Samsung Planning Manager and Samsung Safety Manager.

Vietnam

• Advising, planning and implementing ICT in accordance with the provincial strategy and plans.• Participating in developing plans for fostering and developing ICT human resources.• Participating in implementing programs to support IT businesses, involved in international cooperation activities, organising seminars, conferences and fairs related to the IT industry.• Coordinating with relevant functional agencies to inspect, supervise and evaluate the acceptance of IT-related work and projects.• Administration of network, server, workstation of the Department of Information and Communications.• Supporting departments in deploying application software.• Resolving computer problems and maintaining information security software and protocols.• Proposing and deploying application software.

Hanoi, Vietnam

Retouch, design the photos for customer from different countries such as Switzerland, the UK, USA

Bachelor'S Degree, Information Technology, Distinction

Graduate Certificate, General Accounting, Distinction

Associate'S Degree, Information Technology, Distinction