Van Yang Email & Phone Number

Responsible for general account support and management of those accounts as assigned. This includes providing information regarding products, maintaining customer master information (price lists), entering orders, processing returns, and resolving issues and complaints. Also responsible for coordinating EDI transactions (850, 860, 856 and 810) with customers portals and our order mapping providers. Provide courteous, professional service to customers and sales representatives at all timesAccurately and promptly enter orders. Verify and apply customer terms and programs as defined and outlined by customer or groupProcess Return Good Authorizations (RGA)Process EDI orders and invoicesTroubleshoot EDI issuesSet-up EDI customersResolve problems and/or complaints efficiently and effectivelyAuthorize return of damaged goods and/or refused merchandise and process credits and returns according to established proceduresAnswer general email correspondence from the Orders Inbox and Customer Service/Info as assignedReview and verify all customer account information for accuracy while entering orders/creditsReport any product related problems as they occur to the supervisor for appropriate resolutionProvide support and training to new employees as neededCover for other team members for breaks, and time off on a rotating basisOther duties and tasks as assigned

Plymouth, Minnesota, Us

Build on relationships with our customers to deliver the best customer support possible by working collaboratively with our outside manufacturing partners, both international and domesticGain a knowledge and understanding of the intricacies of each OEM customer process by managing portals, customer orders, and logisticsManage and enter data into ERP / MRP QuickBooks database, spreadsheets, and on-demand business reportingReview, understand, and process inbound customer sales orderManage customer portal activity daily: Electronic Data Interchange (EDI), Purchase Orders (PO), Proforma Invoice (PI), Shipping Documents and Approvals, Advanced Ship Notices (ASN), etc.Review, understand, and process outbound production purchase orders to manufacturing teamsManage open order reporting, communicating both with customers and mfg. teams re: order schedule and statusTracking, document processing, and adminSupport of logistics, shipping, import, export and customs clearanceRespond to customer / supplier queries timely and accuratelyAssist in receiving incoming phone calls to the companyReceive, collect, and distribute incoming light duty shipments, assisting to maintain warehouse organizationPrepare outbound light duty customer shipments (palletize, strap, shrink wrap, etc.)Provide effective internal support to office staff coordinating across multiple departments by handling special assignments as requested

Minneapolis, Minnesota, Us

Work with trading partners to ensure the EDI mapping is correct and done in a timely fashion Ensure that existing trading partners stay up to date with current releases levels of transactions Work with Sales/Account Services to identify new trading partners and act as the main point of contact for EDI question Support changes and enhancements to existing and new transaction types and promote the adoption of additional transactions where beneficial Coordinate with IT, Macola/WiSys and 3rd party providers all technical changes and testing/certification processes required to support the EDI system Make sure the customer setup is completeFormat labels to customer requirementsIdentify and resolve all daily EDI related issues/failuresMake sure that issues are resolved and documented as neededResponsible for managing all electronic business transactions with trading partners to and from Illume and their customers. Sets up and maintains EDI related account data in Macola ERP system, monitors performance, resolves daily issues and works closely with Sales/Account Services, IT and customers to ensure EDI transactions process in a timely fashion to drive smooth growth of e-Commerce. Performs EDI data mapping, setup and maintenance, technical issue resolution, processing of all EDI transactions, and invoicing

Arden Hills, Mn, Us

Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release.Provide basic technical product information to customers.Assist outside sales representatives with quotation process and provide support as needed.Provide proactive customer service including acknowledgment of requests, timely resolution of any concerns, and follow-up on open order issues.

Wayne, Pa, Us

Primary resource for day-to-day EDI activity (850, 855, and 810's). Worked with VP of Sales, CSR management, Accounting, Contracts team, and Shipping department as a cross-functional team to implement GHX integration technologyDiagnose and troubleshoot errors regarding the GHX system. Boarded new and existing customers through the GHX portal, loaded pricing agreements, contracts, and sole-source agreements Liaison to field representatives, regional directors, hospitals, clinics, and VA's. Assisted Account Managers with trunk stock sales, credits, debits, bill-only purchase orders, and sample/demo inventory

Processed incoming fax, email, phone purchase orders, including 3rd party EDI portals such as Edict Systems and GHX Metatrade Submitting order confirmations, maintained Account Manger territories in the Midwest, Western, and Gulf-States. Loaded pricing agreements, contracts, and sole-source pricing. Updated customer FedEx and UPS accounts through QAD and 3rd party portals including OptiFreight LogisticsOther daily responsibilities include training new Customer Service Representatives and submitting nightly totals to CEO, CFO, and upper management team. Liaison to field representatives, regional directors, hospitals, clinics, and VA's. Assisted Account Managers with trunk stock sales, credits, debits, bill-only purchase orders, and sample/demo inventory