• Actively track customer satisfaction regarding received servicethrough various service channels.• Make regular reports on received complaints, their issues resolution and reflect on what action was taken.• Prepare responses to complaints submitted by customers/institutionsin a timely manner and follow up on their dispatch.• Process and analyze the recommendations received from thebank’s customers.

• Making contact with bank customers with bad credit history.• Negotiating and monitoring payment commitments.• Maintaining a portfolio of the bank’s significant customers withdelinquent credit obligations.• Encouraging customers to strengthen relationships with thebank.

• Presents and offers to customers - individuals credit, deposit andinsurance products of the bank.• Accepts applications for the purchase and sale of securities.• Performs transactions related to the Bank’s activities as an investment intermediary.• Monitors the current status of granted loans, takes actions tofulfill the customer’s requested early full or partial repayments ofloan obligations.