• Managed event logistics such as venue selection, vendor coordination, and budget management• Managed on-site staff during events, providing clear instructions and support throughout the duration of the event• Meticulously organized venue for autograph events

• Decreased monthly duplicate registration request by 92%• Stayed up to date on state laws and licensing requirements to complete accurate and efficient reviews.• Performed routine data entry or document management.• Updated operational records or licensing information using computer terminals.• Proven ability to learn quickly and adapt to new situations.• Reconciled Customer and Branch email /phone inquiries regarding leases, quotes, sales agreements, insurance, as well as billing issues; entailing in-depth review of customer's contracts, insurance, and account information.• Processed payments for fines and fees and updated account balances.• Collaborated with top management for website improvement.• Acted as Licensing Subject Matter Expert

• Coached team members in techniques necessary to complete job tasks.• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. (Skill gap analysis)• Went above and beyond to keep in touch and follow through with customer inquiries and accounting resolutions.• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.• Designed strategic plan for component development practices to support future projects.• Created and updated training material, operation manuals and technical guides to coincide with current standards.• Modeled innovative solutions to respond to organizational needs.• Collected consumer feedback and presented findings to management to target process improvements.• Created audit process and audited team performance and compliance with State and company standards.• Decreased processing errors by 75%, leading to increased service standards.• Disseminated leases, quotes, sales agreements and insurance related materials appropriately to branches, customers, and/or agencies for resolution prior to contract or insurance acceptance.• Worked in different areas to provide optimal coverage and meet company goals.• Reported contract deficiencies to top management and various other stakeholders; responded to any inquiries.• Acted as Insurance and Contract Subject Matter Expert

• Reviewed daily billing edit reports for electronic claims.• Processed and Posting weekly revenue.• Coordinated with insurance providers to verify customer's policy benefits in relation to claims.• Performed New York and federal regulations compliance audits related to documentation and reporting.• Followed up on denied and unpaid claims to resolve problems and obtain payments.• Employed clinical and billing codes expertise to correct billing inconsistencies.• Prevented delays and claim denials by correcting information prior to submission.• Posted weekly revenue.• Verified Nurses hours were compliant and accurate.

• Collaborated with other teams to identify and mitigate risks impacting organization.• Researched, documented, analyzed & resolved system mapping issues, decreasing electronic certificate requests from an average of 300 to 45 monthly creating cost savings.• Opened a direct line of communication with our partners, CRI Canada• Designed and executed system and user tolerance levels and check disbursements.• Lead & supervised a team of 10 on workflow and ensuring a timely and successful month end.• Overall reduction of customer inquiries of 20%; in turn raising service standards and customer satisfaction.• Trained colleagues, new hire, and members across the site through new automation, i.e., net meetings; providing oversight and quality controls of work products.• System Disaster Recovery System; UAT testing• Assisted with SOX and internal audits by documenting and guiding auditors through a day of credit processing; explaining what controls were in place and why, pointing out where there could be system and/or user improvements.• Account Reconciliation.

• Data entry and the review of Bank Credit Insurance Certificates.• Defined & documented account-processing requirements resulting in the creation of a Credit Admin workflow for automation and training.• Trained new hires on credit processing.• Conducted research in regards to certificate and system error.

- Answered telephones, took orders, scheduled drop-offs, maintained databases and filing, and customer resolution; participated in sourcing, selecting and hiring new employees.

- AR, Tended to tenants needs or complaints, delivered services quickly and efficiently, advertised rentals, showed rentals, helped decide on new tenants, and maintained database.

- Greeting future homebuyers, data entry using excel, answering multi-lined telephones, copying numerous documents, faxing, calling subcontractors about insurance, made sure all procedures needed to build houses were achieved, scheduling, created pamphlets for future homebuyers, edited and finalized contracts, scheduled settlements, and filed draft and final documents