• Sources potential candidates through job boards like Dice, Monster, Tech Fetch, Career Builder, LinkedIn,Ladders, vendors and our internal database.• Experience working on various client domain requirements (Infrastructure, IT, Telecom, Financial, Insurance, Health Care, Banking) for various clients (HCL, American Apparel, TCS, Cognizant, Star point solution, Zycron, Xavient. • Sourcing Profile’s from established channels and identifying a right resource for each requirement.• Experience in sourcing resume through networking, referrals, job posting.• Correspond with job applicants to notify them of opportunities and perform initial phone screening.• Ensure availability of back up resources in the event of candidate back-outs for key positions or any emergencies.• Submissions of sourced resume to the requirements, follow-ups with Account Manager and scheduling interview.• Negotiating the compensation packages.• Sourcing the right profile for the requirement at hand by mapping the skills set, Project experience & communication skill• Recruiting experience in Fulltime/Contract/Contract to hire, Consulting positions.• Strong background in team building, including sourcing, motivation assessment, and identifying best-fit candidates.• Source through various techniques like Internet tools, Referrals, and Database etc.• Daily coordination of candidate resumes, submittals, interviews, closures, and sales recruiting tracking.• Worked with candidates Directly on W2, C2C, Contract to Hire.• Responsible for posting requisitions on the company websites and job boards.• Great proficiency and knowledge in recruiting techniques such as job boards, Databases, and Referrals.• Screening the resumes based on competency and skill.• Technically screening the candidates identifying appropriate technical skill sets and short-listing the probable candidate for various skill sets at different levels of expertise aimed at sourcing best of talents.

• Work on Contract, Contract-to-hire and full time/permanent job requirements.• Working with direct clients' requirements.• Responsibilities include sourcing, interviewing and hiring of IT professionals for multiple projects and assignments in the IT services industry. • Used to screen candidates according to the requirement.• Maintained an efficient database, with the help of which I could successfully deliver right IT people in right time.• Experienced on working for all visa status Such as H1B, and GC & US Citizen• Very good experience in Job portals like Dice, Monster, Techfetch, CB, Ladders.• Establish and manage relationships with recruitment vendors and third party agencies• Working with IT consultants of various experience levels on .Net, Java/J2ee, Oracle, SAP, People soft, data warehousing, QA, testing etc.• While screening the suitable candidates for the job requirements, I have used various IT job portals like Monster, Dice, Career builder, Tech-fetch etc.• Negotiated with the consultants on different contract tax terms like Corp to Corp, 1099 and Contract-W2.• Keeping in constant touch with the consultants and giving timely feedback to them, helped me a lot in timely delivery of the consultants for the client’s needs.• Taken all the steps required to keep the consultants in good hold, by getting them signed the relevant contract statements.• Developed a knack to deal with the consultants that helps my accounts manager in doing good business.• Identified, interview and submit candidates in a timely and efficient manner.• Effectively negotiated pay rates with candidates for contract and permanent positions.• The relationship with the consultant is extended further after he gets placed, assisted them in signing up the contract forms and I was responsible for getting the timesheets on-time

• Pre-Production Testing of STBs to approve for mass-production against technical specifications• Work with development team to implement new technology related to Product viz Dish antennas, LNBs• Create & execute test plan & test cases for Validation of Set-top box against Driver, Middleware and EPG.• Project monitoring and update includes functional testing, bug prioritization and verification• Co-ordinate with vendors – CISCO, NDS and STB’s manufacturers while STB development.

• Evaluating calls to ensure their call quality, Trains soft skills, standard of the company.• Providing effective feedback to the agent on the basis of calls and cases monitored.• Using quality monitoring sheet on the Daily weekly monthly basis, maintain compile tracker to track the performance of agent an individual basis.• Participating in programs conducted by client or company to identify customer needs and expectations.• Briefing/Quality sessions with Customer Care Executive on daily basis.• Daily auditing of the targets of OJT & existing Agents.• Providing briefing session to implement changes whatever required on calls to remove error/deviation.• Identify TNI-Training need identification to check agent’s knowledge and skills development and identifying training need so that gaps can remove.• Plan and delivered Training need analysis after identifying the bottom performer and whoever lacking in Quality.• Preparing Daily/Monthly/Weekly reports and calibration MIS, dashboard sharing with Client on time.• PKT Product Knowledge Test done in twice of months with average>90% and PKT MIS shared with Team.• To maintain Re-audit variance with idea clients ≤5% calibration done twice and Calibration MIS shared with Idea client.• Sharing Quality score and their status reports and feedback points on agent Portal to check their daily Quality updates.• Play good or can improve calls in front of the team to motivate and for identify lacking area where can improve on the weekly basis.• Appreciating the best performer and celebrating happy moments with associates.• Provide confidence that the product/service meets their specifications.• To generate the CAP (Corrective action plan) for executives in a specified team to achieve the target.