Varad Shukla Email & Phone Number

Blackrock, County Dublin, Ireland

At Publift, here's what I do:🚀 Collaborate with sales and implementation teams to understand strategic business issues and craft solution strategies.🛠️ Onboard clients to the Publift ecosystem, ensuring attention to detail for each unique client.📊 Analyze data to recommend optimal strategies for maximizing client revenue and performance.📚 Educate clients on the latest and most effective setups using data and comparable websites.💡 Contribute to team improvements and innovations by leveraging data analysis to spot trends and opportunities.🔧 Communicate client issues internally, align resources to drive solutions, and maintain up-to-date project records.🌐 Assist customers in implementing and deploying our technology on their sites.

Galway Metropolitan Area

🚀 Excelled with a CSAT score of 95.71%, underscoring expertise in onboarding and retaining SMB customers, driving robust Monthly Recurring Revenue ($179-$599).💼 Nurtured client relationships, aligning solutions with their needs, ensuring trust and loyalty. Notably improved conversion rates, reaching 64% and 71% for free trial to paid subscribers in 2021 and 2022, showcasing prowess in customer engagement and revenue generation.📈 Drove strategic account planning through market trend analysis, identifying opportunities, and presenting innovative solutions. Proficient negotiation skills yielded favorable outcomes and successful partnerships.🔍 Applied analytical thinking to resolve customer issues, using data analysis to enhance satisfaction and business success. Collaboration with the Learning & Development team enhanced the knowledge base.🛠️ Proficient in Pendo, Skilljar, HubSpot, Zendesk, Salesforce, JIRA, Confluence, Slack, and Zoom, streamlined operations for exceptional results.

Galway, County Galway, Ireland

📞 Infosys BPM Ltd.'s first point of contact for EE UK's customers, creating a positive impression with a friendly and professional demeanor.🤝 Proficiently resolved inbound technical queries over the phone, consistently achieving a CSAT score of 90% and NPS of 80%, enhancing retention rates.🧠 Developed quick and rational decision-making skills through a customer-centric approach, understanding and addressing customer needs with critical thinking.🛠️ Efficiently utilized Citrix, Zendesk, and Slack to handle inquiries and issues, ensuring timely and efficient customer service.

Galway, Ireland

✉️ As a Digital Content Strategist Intern at Safestep, executed email marketing campaigns generating 200+ leads within a month.📝 Owned and managed content creation, conducting market research, and establishing a consistent brand voice.🔍 Conducted in-depth keyword research with Moz Pro, SEMrush, and Ahrefs, optimizing email campaign performance.🛠️ Utilized HubSpot, Canva, and Mailchimp effectively for email templates, tracking, and workflow automation, ensuring campaign success.

Pune, Maharashtra, India

🌍 Collaborated under the Head of International Relations to establish strategic partnerships with prestigious international universities, including Northumbria University Newcastle, James Cook University Singapore, and Curtin University Dubai. These partnerships aimed to facilitate enriching student and faculty exchanges and implement 'semester abroad' programs.📝 Executed the following key responsibilities during this apprenticeship:📩 Prepared and meticulously coordinated communications for our esteemed overseas university clients. Maintained effective and transparent lines of communication, ensuring that collaborations progressed smoothly and efficiently.🤝 Orchestrated and managed logistical aspects of visits from overseas university clients to India. Coordinated every detail to ensure productive meetings and exchanges that enhanced our partnerships.🎉 Strategically organized and managed local events hosted by our institution, dedicated to promoting the 'semester abroad' programs. These events served as a platform for engagement and networking, further strengthening our international collaborations.In this role, I contributed to fostering meaningful global connections and opportunities for academic growth, showcasing my ability to coordinate and communicate effectively in an international context.

Master Of Science - Ms, Digital Marketing, 2:1 Honours

Activities and Societies: Astrology Society and Baking SocietyDuring the coursework, worked for various companies based in UK&I.

Bachelor Of Business Administration - Bba, International Business, 66% (2:1)

Activities and Societies: Active membership and participation in the following cells/societies: Entrepreneurship Cell International.