Expertise:• Implementing various development, automation tools, and IT infrastructure• Troubleshooting techniques and fixing the code bugs •Encouraging and building automated processes wherever possible•Coordination and communication within the team and with customers •Selecting and deploying appropriate CI/CD tools •Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)Technology:• Azure Cloud: working with Virtual Machines, Load Balance, VNet, Key Values, NAT Gateway, App services, SQL servers, Cloud Storage• Google Cloud Platform: working with IAM, Network Service, Compute Engine, Kubernetes Engine, Cloud Storage, VPC Network, Cloud SQL

• Monitoring of servers • Network Infrastructure and databases • Troubleshooting problems • Tracking issues and reporting incidents

• Installed and set up IPTV • Worked with TV tuners, L3 switches

• Worked with various departments on integrating new processes for service • Performed troubleshooting and maintenance of existing network systems for corporate customers • Worked effectively in both independent and team environments to exceed IT goals • Effectively communicated with other system engineering personnel and senior executives on customer cases • Provided weekly reports on corporate customers' issues

• Provided Tier II technical support for VOIP, including Grandstream hardware and software • Configured and maintained Grandstream IP phones and PBX systems for clients, ensuring optimal performance • Diagnosed and resolved network and connectivity issues, minimizing downtime for clients • Collaborated with Tier I support and engineering teams to streamline issue resolution processes • Documented all support activities, ensuring accurate records and reference materials for future use

• Verify / re-verify customer issues as per appropriate ticket

• Analyze and understand the client’s problems, and try to solve them on the spot or refer them to the appropriate department.