With over 17 years of experience in IT, I am a Director of Regional Solutions at Mastercard, a global leader in payment technology and innovation. My core area of expertise is payments, delivery in digital and retail channels, lean portfolio management, client servicing, IT operations, and relationship management.As a leader of a regional solutions team, I architect, execute, and deliver complex projects and programs from conceptualization to implementation, while maintaining the highest standards of quality and customer satisfaction. I identify opportunities to reduce costs without impacting quality, establish requirements for significant changes in business functions and processes, and drive strategic improvements while tactically executing a roadmap to enhance customer experience. I judiciously nurture and maintain relationships with key decision makers, effectively interface with business users and technical teams, and grasp new technologies and concepts quickly. I am a proactive, insightful, and solution-oriented leader, who can adapt and deliver results in a high-pressure environment.