• Program Test Architect responsible for defining the program’s overall test strategy, governance, standards and protocols to ensure alignment in processes and models to be used by the different test teams deployed• Responsible of day-to-day project execution and deployment of a Field Service Management Solution to +2,000 resources in the US for a global electrical equipment company• Led and supported multiple business development and sales initiatives for multiple industry verticals in the North America region with the goal of supporting digital transformations.• Established a thorough selection criteria to identify the ideal vendor for a global manufacturing company.

Worked with a global electrical equipment company digital transform their service and sales offerings through consulting services that range from business analyst’s expertise, technical consultancy and deployment activities. • Coordinated global collaboration of cross-functional teams designing, configuring and deploying the solution. • Led solution design and development workshops to validate design and integrate early feedback from key users.• Led pre-launch planning and preparation activities, and monitored deployment readiness to guarantee a smooth global solution release.• Defined post-production support model and processes to manage issues and releases to maintain business operations and an optimal user experience.• Identified contingency plans to minimize business continuity impacts of key business processes.• Created a global deployment playbook that outlined the strategy for planning, estimating and localizing the deployment of the solution to future targeted countries.

Responsible for the successful implementation and support of ClickSoftware’s product portfolio to enterprise organizations across different industries and locations, with specific assignments in Hong Kong, Colombia, and NA.• Co-led use case and requirements gathering workshops and architected overall implementation strategy.• Supervised and hands-on software development under an agile environment to ensure quality deliverables.• Coordinated and collaborated with cross-regional teams to deliver highly customized core product add-ons.• Supported the go-live activities of a global enterprise customer both remotely and on site.• Conducted on-site 2 full-week trainings to cross-functional teams

• Worked with solution architects to translate customer requirements into a working digital solution.• Owned and delivered thorough solution design to support overall system configuration and development.• Provided support in the release phase of several projects and during post-release incorporating prioritized functionality from end-users input.

Sitefinity is a modern ASP.NET Web CMS, delivering intuitive web content management for business professionals, robust CMS development environment and various customizable content controls, as well as mobile options such as built in responsive design, E-commerce capabilities and Email marketing campaigns.• Created and delivered customized product demos and presentations to prospective and existing customers.• Provided and led technical discussions with customers during the pre-sales evaluation cycle.• Prepared documentation that describe the technical and commercial aspects of proposed products and solutions.

* Gather intelligence on prospective and existing customers.* Researched and identified a specific set of users, through a thorough market research, in order to populate a funnel with potential premium customers.

Led and supported a team of software developers and IT ops for automating the customer order management process and its integration with an e-commerce website.• Improved follow-up and response time to meet customer’s demand and requirements by 80%.• Improved company’s supply chain operations reducing overhead and inventory costs.• Developed and implemented automated protocols to improve distribution accuracy by 40% leading to increased customer satisfaction regarding product availability.

Designed and implemented a CRM application * To enhance the data storage and management of the sales cycle to improve sales performance* Integrated leads, sales business opportunities, partners and customer platforms into one system to address client needs and maximize sales opportunities. * Collaborated with the business development and sales team in order to understand and translate business requirements into IT specifications. * Provided a module for advanced sales executive management by facilitating effective communication between sales associates and IT manager.

Developed and implemented software applications, interfaces and indicators to support users, clients and business partners.* Generated software applications, interfaces as well as indicators to support clients to access information regarding their companies products, and to support users and business partners, under an agile software development environment. * Monitored software processes in order to implement reliable and efficient codes.* Created a module that allowed the generation of metrics, reports and graphics indicators addressing business users requirement

As a Software Developer successfully designed, developed and implemented a promotional website for a important telecommunication company in Venezuela. Interacted with senior management in order to comply with the client's requirement and communicated with key business users during the project.

As a Software Developer designed and developed the visuals aspects of the company's website. o Established communication channels with HR to deliver a solution based on business requirements.