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Marlon V. is listed as Customer Manager at Mindtree based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for Marlon V..
Marlon V. previously worked as Customer Manager at Ltimindtree and Support Engineer | Azure IaaS, Windows, and Microsoft 365 at Microsoft.
I'm an enthusiastic, passionate and professional individual with extensive experience in the IT industry. My communication and negotiation skills are second to none. I am a very self-motivated and well driven individual. Through my previous experience I have gained a broad skill set, from managing large accounts, to dealing with clients over the phone or via email on a daily basis at various levels of Management (and vice versa). My ambition is to always be better at what ever role I undertake, as this will continue to develop throughout my career
A career timeline built from the work history available for this profile.
Mumbai, Mh, In
- Analyzed customer usage data to identify opportunities for upselling and optimizing product use.- Maintained strong relationships with key stakeholders, acting as a trusted advisor and product expert.- Acted as a liaison between customers and technical teams, ensuring seamless communication.- Collaborated with account teams to identify and resolve technical roadblocks.
Redmond, Washington, Us
Provided break/fix technical support to enterprise customers on various Microsoft services, including Azure VMs (Windows/Linux), Azure Networking, Microsoft 365, and Windows Server. Consistently met SLA goals for support ticket resolution, ensuring timely and effective customer supportDocumented hardware/software bugs, and communicated findings to the appropriate product team.Performed root cause analysis (RCA) after Service Impacting Events and communicated findings to affected customersAssisted in the onboarding of new hires, providing training and best practice methodsContributed to an internal troubleshooting wiki, which allowed engineers to resolve common issues more efficiently
Redmond, Washington, Us
Conducted presentations to prospective customers that focused on how Microsoft products and services can support their companies’ digital transformation efforts.Led guided tours at the B92 Visitor Center, catering to both corporate and educational visitors.Provided sales demonstrations of both VR (HTC Vive, Samsung Odyssey) and AR (Hololens) solutions to prospective customers.Resolved complex hardware and software issues for end-users on a range of devices including desktops, laptops, printers, Xbox consoles, and other peripherals.Selected as an Ambassador to represent the Microsoft Store for internal events (e.g., Microsoft ABILITY Summit, Microsoft BUILD, New Employee Orientations (NEO), Global CIO Summit)
Wedemark, Hanover, De
Established strong rapport with key decision-makers and influencers in retail accounts to drivebusiness partnerships.Provided coaching and support to sales staff during challenging periods, facilitating theirimprovement and enhancing overall team performance.Analyzed sales data to assess territory performance, identify trends, and implement adjustments toachieve sales targets.
Ridgefield Park, Nj, Us
Managed retail sales teams across multiple locations, overseeing daily operations, and achievingsales targets.Collaborated with carrier partners to drive in-store sales and promotional initiatives.Provided consistent client support, ensuring satisfaction and identifying opportunities for additionalsales and product recommendationsAssisted customers with warranty repairs, ensuring smooth resolution by providing guidance through the warranty process, addressing inquiries, and facilitating the repair or replacement of defective products.Performed diagnostic imaging on phones to identify and address issues, utilizing technical expertise to troubleshoot and implement effective solutions.
Quick answers generated from the profile data available on this page.
Marlon V. is listed as Customer Manager at Mindtree.
Marlon V. is based in Seattle, Washington, United States.
Marlon V. has worked for Ltimindtree, Microsoft, Sennheiser, Samsung Electronics America, and Marketstar.
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