Varghese Joseph Email and Phone Number

•Liferay based secured Digital Portal catering to multiple user types like Agents, Injured Worker, Policy Holder and Vendors. Also acts as gateway to claims, policy, billing and reports portal•Identity and Access Management (IAM)- ForgeRock identity and access management application to manage user authentication and authorization supporting single sign-on across applications •Requirement Elicitation: conduct JAD session, brainstorming, workshops, backlog refinement with business users and IT Stakeholders to come up with processes and requirements which best fit each customer segment and users.• Architecture Definition: Provide guidance and advice during architecture definition/review session, assist with defining architecture and system flows.• Requirement Analysis: Analyze elicited requirement to come up with solutions & identify dependencies. Work with external applications to define the requirement for interfaces.• Requirement Specification: in form of process flow & user stories. Work with UX teams to create wireframes• Requirement review, estimation & signoff: Conduct backlog refinement sessions to refine and estimate requirements.• Requirement Management: Manage & prioritize product backlog by working closely with stakeholders. • Iteration planning: assist prioritizing requirements & planning for iteration• Release planning: Identify the functionalities/user stories for release. Coordinate with development team and stakeholders like interdependent application for release scheduling, planning/performing validation.• Design & Development Phase: Create design, solution document, sequence diagrams, process flow, context diagram. • Testing Phase: Perform scenario & API testing. Review test cases & recommend test scenarios. Review defects and provide inputs to development and testing team.• UAT testing: Coordinate UAT testing, assist in identifying scenarios, test data• Configuration & Content Management: Perform configuration and content management.

Domain:Telecom- Order handling. Client- AT&TAMDOCS ordering system, catering to enterprise customers• Requirement Elicitation — conducting JAD session, Brainstorming, workshops with business users and IT Stakeholders to come up with a processes and requirements which best fit each customer segment and Users.• Requirement Analysis- Analyze the elicited requirement to come up with solutions• Requirement Specification – in form of process flow, User story and HLD. • Requirement review and Signoff — With Business and IT stakeholders.• Release and iteration planning by prioritizing requirements based on business needs and dependency, and dividing work into iterations• Requirement Management- Create Requirement Traceability Matrix(RTM), Assess requirement changes to baselined requirements to evaluate the impact of proposed changes to requirements and designs, prioritize the requirement changes by working closely with Business and development stakeholders • Participate in Architecture definition and reviews sessions to provide guidance and advice to define Architecture and system flows.• Design & Development Phase –Create design and Solution document, sequence diagrams, Process flow, context diagram, Data Model and Data Dictionary. Work with interfacing system to review and create interface design documents. Create mapping document to details data mapping. Review low level design and developed functionality to ensure functional requirement are met. • Testing Phase – Review test Scenario/test cases and recommend test scenarios to ensure all functional requirements are covered. Review defects and provide inputs to Development and Testing teams.• Change Management - Work with Business and IT stakeholders for handling any changes to agreed requirement and prioritizing it • Other Activities – Requirement prioritization, estimation, assist in defining scope, Manage Stakeholder collaboration, assist and Liaison between Business, and Testing Teams during UAT

Domain:Telecom- Order handling. Client- AT&TAMDOCS ordering system, catering to enterprise customers• Requirement Elicitation — conducting JAD session, Brainstorming, workshops with business users and IT Stakeholders to come up with a processes and requirements which best fit each customer segment and Users.• Requirement Analysis- Analyze the elicited requirement to come up with solutions• Requirement Specification – in form of process flow, User story and HLD. • Requirement review and Signoff — With Business and IT stakeholders.• Release and iteration planning by prioritizing requirements based on business needs and dependency, and dividing work into iterations• Requirement Management- Create Requirement Traceability Matrix(RTM), Assess requirement changes to baselined requirements to evaluate the impact of proposed changes to requirements and designs, prioritize the requirement changes by working closely with Business and development stakeholders • Design & Development Phase –Create design and Solution document, sequence diagrams, Process flow, context diagram, Data Model and Data Dictionary. Work with interfacing system to review and create interface design documents. Create mapping document to details data mapping. Review low level design and developed functionality to ensure functional requirement are met. • Testing Phase – Review test Scenario/test cases and recommend test scenarios to ensure all functional requirements are covered. Review defects and provide inputs to Development and Testing teams.• Change Management - Work with Business and IT stakeholders for handling any changes to agreed requirement and prioritizing the change • Other Activities – Requirement prioritization, estimation, assist in defining scope, Manage Stakeholder collaboration, assist and Liaison between Business, and Testing Teams during UAT, Participate in Architecture definition and reviews sessions to provide guidance and advice to define Architecture and system flows.

Domain:Telecom- Quoting and Order handling, Client- MegaPathLiferay based portal and Oracle Big machine catering to SMB and Enterprise customers • Requirement Elicitation — Using Reverse engineering ,Interviews, conducting JAD session, brain storming, workshops with Stakeholders to come up with a processes and requirements which best fit each customer segment and Users. • Requirement Analysis- Analyze the elicited requirement to come up with solutions• Stakeholder Management --Plan stakeholders identification, identify stakeholders engagement approaches and plan activities like workshop• Requirement Specification – in form of process flow, Story Boards, User story and Solution. Work closely with UI/UX team to come up with wireframes.• Strategy Analysis-- Perform an effective GAP analysis of existing AS IS system against TO BE solution to identify process gaps and recommending changes•Requirement review and Signoff — With Business and IT stakeholders.•Requirement management tracing requirement, maintaining requirements using Requirement management, creating requirement traceability matrix. •Release and iteration planning by prioritizing requirements based on business needs and dependency, and dividing work into iterations•Design & Development Phase – Work Closely with Solution designer and architects to ensure that requirements are clear and review solution documents. Review developed functionality to ensure functional requirement are met•Testing Phase – Review test cases and suggest changes to ensure all functional requirements are covered. Perform Scenario testing. co-ordination of e2e/UAT thru to stakeholder sign-off•Change Management - Work with Business and IT stakeholders for handling any changes to agreed requirement. •Other Activities – Requirement prioritization, providing inputs for scheduling and Project plan, Conduction demos for business, assist and Liaison between Business and Testing Teams during UAT, Create and Update User Guide updates

Domain: Telecom- Selling and Order handling, Client- MegaPath• Requirement Elicitation — Using Reverse engineering ,Interviews, conducting JAD session, brain storming, workshops with Stakeholders to come up with a processes and requirements which best fit each customer segment and Users. • Requirement Analysis- Analyze the elicited requirement to come up with solutions• Stakeholder Management --Plan stakeholders identification, identify stakeholders engagement approaches and plan activities like workshop• Requirement Specification – in form of process flow, Story Boards, User story and Solution. Work closely with UI/UX team to come up with wireframes.• Strategy Analysis-- Perform an effective GAP analysis of existing AS IS system against TO BE solution to identify process gaps and recommending changes• Requirement review and Signoff — With Business and IT stakeholders.• Requirement management tracing requirement, maintaining requirements using Requirement management, creating requirement traceability matrix. • Release and iteration planning by prioritizing requirements based on business needs and dependency, and dividing work into iterations• Design & Development Phase – Work Closely with Solution designer and architects to ensure that requirements are clear and review solution documents. Review developed functionality to ensure functional requirement are met• Testing Phase – Review test cases and suggest changes to ensure all functional requirements are covered. Perform Scenario testing. co-ordination of e2e/UAT thru to stakeholder sign-off• Change Management - Work with Business and IT stakeholders for handling any changes to agreed requirement. • Other Activities – Requirement prioritization and providing inputs for requirement scheduling and Project plan, Conduction demos for business, assist and Liaison between Business and Testing Teams during UAT, Create and Update User Guide updates

Domain: Telecom- Problem Handling, Client- CenturyLink• Requirement Elicitation by Conducting JAD session, interviews with Stakeholders• Requirement Analysis to come up with solution which best fit each customer segment and Users.• Requirement Specification – in form of process flow, Use case and mock ups . Also provide requirement inputs to UI/UX teams to create wireframes.• Requirement review and Signoff — With Business and IT stakeholders.• Requirement management tracing requirement, Prioritize requirements, maintaining requirements using Requirement management tools. • Design & Development Phase – Work Closely with Solution designer and architects to ensure that requirements are clear and review design documents. Review developed functionality to ensure functional requirement are met• Testing Phase – Review test cases to ensure all functional requirements are covered. Perform scenario testing.• Change Management - Work with Business and IT stakeholders for handling any changes to agreed requirement. • Assist in writing user guides by providing them details of implemented functionality and reviewing the user guides• Other Activities –Assist and Liaison between Business and Testing Teams during UAT. Perform estimation using techniques like FP.

Telecom: Mobility: Customer Interface Management, Client- AT&T Mobility• Review, Identify and analyze the process and implementation issues in implemented solution to determine root cause of issues.• Interact with Business stake holders to elicit, analyze, define and document requirements and functional specifications to address the identified issue and any associated reporting requirements.• Verify documented requirements and specifications with Key stakeholders and obtain sign off for documented requirements.• Managing stake holder collaboration to ensure all communications are effective and progress is accurately and timely reported.• Provide expert advice by reviewing new functionality, recommend changes and ensure that the new functionality is in sync with existing functionality• Perform project management activities like creating project plan, manage resources, costing, work assignments, risk management and train resources • Driving Process and Service improvements and tracking mechanisms daily SLA report, weekly status report, weekly/fortnightly status meeting with the respective clients to understand their pain areas and create improvement plan accordingly.• Assist with project decision making process like prioritize requirements, go-no go decision on release, provide advice on critical issues by recommending rollback of changes or continue with workaround• Support Production, Implementation and deployment by identifying, analyzing issues with implemented solution, suggesting solution, act as primary point of contact, liaison between business and application team, reporting to upper management. Suggest short term resolution to mitigate issues by recommending workaround and recommending/formulating data correction options

Domain: Banking, Deal and loan service Client: Fidelity• Development Phase-Analyze requirement and coding. Peer review of programs. • Providing Technical support to the team members as and when required.• Testing-Preparing Test Cases, Unit testing and system integration testing

Domain-Real Estate System, Client Alltel• Development Phase-Analyze requirement and coding. Peer review of programs. • Providing Technical support to the team members as and when required.• Testing-Preparing Test Cases, Unit testing and system integration testing