Network Infrastructure ManagementConfiguration, Maintenance, and Optimization: Spearhead the configuration, maintenance, and optimization of network hardware, including routers, switches, and wireless access points, ensuring seamless connectivity and robust performance.Performance Monitoring: Implement proactive monitoring of network performance to guarantee optimal reliability, uptime, and minimal service interruptions.Access Control and PermissionsUser Access Management: Oversee the management of user access to the network, enforcing stringent security protocols and role-based permissions to safeguard sensitive data.Compliance and Security: Ensure compliance with industry standards and company policies to protect network resources from unauthorized access and potential threats.Troubleshooting and SupportIssue Diagnosis and Resolution: Provide expert-level troubleshooting for network-related issues, resolving them promptly to minimize downtime and maintain business continuity.Advanced IT Support: Deliver advanced technical support for escalated IT issues related to connectivity, leveraging analytical skills and technical knowledge to restore service rapidly.Documentation and MonitoringNetwork Documentation: Maintain comprehensive and up-to-date documentation of network configurations, policies, and system changes to support operational transparency and facilitate knowledge transfer.Proactive Monitoring: Utilize advanced monitoring tools to proactively identify, analyze, and address potential network performance issues before they escalate.Network Planning and UpgradesGrowth-Focused Planning: Collaborate with cross-functional teams to plan and execute network upgrades that support the company’s growth and evolving needs.Technology Evaluation: Research, evaluate, and recommend cutting-edge technologies and solutions to improve network efficiency, security, and scalability, ensuring the organization stays ahead of industry trends.

• Monitor and respond quickly to incoming requests relate to IT issues.• Maintain computer systems and act as support if any system goes down.• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse,hard drive, etc).• Maintain user PCs, including upgrades and configuration as needed.• Assist with onboarding and offboarding of users.• Keep inventory of all equipment, software, and license users.• Install, configure, and upgrade PC software.• Provide in-person support to staff and students.• Assist teachers with connecting their laptops to A/V equipment in classrooms.• Troubleshoot display settings, camera, microphone, speakers, wired network connectivity.• Assist students with connecting Android/iOS/Windows/macOS devices to UTS WiFi.• Refer unresolved issues to UTS IT staff.

Involved in Business Requirement Scoping and identifying high-priority requirements forimplementation.• Developed Project Artifacts such as use cases, Sprint log, Traceability matrix, Epics, user stories, functional as well non-functional requirements, and process maps.• Facilitated and lead in-depth workshops to elicit review and confirm business requirements, primarily from Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements.• Identified business processes and led the creation of business and system requirements, and Functional (FRS) and Non-functional specifications and transformed business logic from requirements into agile user stories.• Worked in Iterative/Agile hybrid environment and participated in agile ceremonies – WAR room, Daily stand-up meetings, Continuous Release planning, Review, and Retrospective meetings.• Managed product Backlog grooming, Sprint planning activities to provide clarification to the Scrum team and collaborate in solution design.• Reviewed sprint deliverables through Sprint demo and review ceremonies.• Prepared Project documentations e.g., weekly and monthly status reports, change requests, meeting minutes, presentations, diagrams, charts. Tracked and maintainedproject schedules and issue logs.• Facilitated meetings with developers, systems analysts, and testers to collaborate onresource allocation and project completion.• Documented key User Stories and Acceptance Criteria and maintained product backlog in JIRA• Participated in Agile ceremonies, Sprint planning meeting, Project retrospective meeting, Burndown chart discussion, Sprint daily standups, Sprint review meeting, Sprints retrospective meeting.• Worked with the Solution & Database Architects to analyze solution designs and data modeling structures.• Created a traceability matrix, use cases. Helped the Development and Architecture team with process flow diagrams.