Responsible for Trust & Safety Service Line and Operations

Site Lead responsible for Trust & Safety operations delivery

Site Lead for Trust & Safety Content Moderations operations managed from the client office

Leading Talent Management for Manufacturing and Services Vertical at GenpactKey Responsibilities - Talent Demand Forecasting - Talent Acquisition and Deployment - Retention - Key HR Financial Metric Management and Reporting - Talent Learning & Development

Led a 250+ member team responsible for Sourcing and Procurement services delivery for clients ranging from Manufacturing, Automotive, Pharmaceuticals, Media and Global Conglomerates. Was also performing the role of a PMO for a leading Global Automotive OEM clientKey ResponsibilitiesService Delivery Responsibilities - Seamless Operations Delivery and Excellence - Manage Net Promoter Score (NPS) for 30+ client stakeholders - Meet and exceed P&L goals - Revenue growth through new deals and mining on existing relationships - Led and executed Transitions for new client relationships - Build future leaders and a strong team ready for future growth PMO Responsibilities - Client Escalation point for Service Delivery concerns across domains and geographies - Partner with clients in building and executing on a strong Governance Framework to avoid surprises and provide full transparency to key stakeholders - Point of contact for all contract and payment related activities for a multi million dollar contract...responsibilities ranging from contract drafting, negotiations, execution, pricing, purchase orders, invoicing and contract renewals

Led Procurement operations for a leading Global Automotive OEM. Geographies managed include, North America and Europe Key Responsibilities - Seamless Operations Delivery and Excellence - Client NPS - Mining and growing existing relationship - Contract Negotiations - Responsible for meeting and exceeding P&L goals

Leading a 100 member Customer Service Operations Delivery for a leading Global Automotive Giant.Key Responsibilities - Seamless Operations Delivery through 100% SLA delivery - Operations Excellence and Continuous Improvement - Employee Retention and Development. New Hire Training, Throughput and Effectiveness - Best in Class Customer Satisfaction Score and Call Quality - SME Support for New Deals Solution Identification

Leading a team of customer service executives and responsible for Workforce Management for the business. Key deliverables included daily staffing, absenteeism, shrinkage and call quality