Customer feedback analytics to help product-led companies make better decisions.

Moved to Spain, explored Web3, started a YouTube channel.

◦ Learned Flutter from scratch and developed a user feedback flow which supported A/B testing. Resulted in over 9000 pieces of feedback collected in the Grab Merchant App over 1 month.◦ Researched secure JWT handling practices and built a new user journey to allow merchants to login on the Grab Help Centre, reducing time to fill up a support ticket by ~40%.◦ Developed multiple frontend features to improve authentication flows on the Grab Merchant Portal. Led to 10% increase in login success rates over 3 months.◦ Raised the engineering bar by adding end-to-end testing with Cypress, actively participating in code reviews, refactoring and writing reusable UI components.

Edu-tech platform where students can pay to watch exam solutions explained by previous top scorers◦ Scoped out MVP features, designed architecture and built a video-based web-app using Next.js, Supabase, Vimeo and Stripe.◦ Conducted user interviews by walking around universities and asking students what pain-points they face when preparing for exams◦ Scrapped and collected thousands of university modules. Created individual sign-up pages to measure potential customer demand for respective exam solutions.◦ Analysed web traffic sources and user behaviour using Google Analytics and Mixpanel

Full stack development on e-commerce platform◦ Developed multiple user-facing features to improve web checkout experience which resulted in an 11% increase in conversion rate◦ Built a tool with Ruby on Rails to track the offline distribution of SIM cards which saved over 100 operational man-hours in a month◦ Proposed technical solutions through collaboration with stakeholders across various departments (product, design, marketing & operations)◦ Refactored legacy code by building UI components reusable across multiple countries◦ Resolved production issues and provided training to the customer support team

Cloud integration for AutoCAD web plugin prototype- Re-designed back-end server to store and fetch application content from the cloud using RESTful API- Researched on feasibility of cloud integration through collaboration with cloud technology team- Ensured effective knowledge transfer by creating documentation, flowcharts and diagrams- Updated existing libraries and packages to improve application stability and maintainability- Worked with: Express, Node.js, MongoDB, Angular 1, JavaScript ES6, Postman

- Implemented new features and functionality using best software development practices- Built reusable components and front-end libraries for future use- Wrote unit and functional tests to provide high code coverage- Conducted code reviews to ensure new code is well-designed- Refactored existing codebase using Atomic design methodology to improve file directory structure- Created and maintained software documentation to facilitate knowledge sharing across the team- Worked with: React, Redux, Relay, Node.js, GraphQL, Mocha, JavaScript ES6

- Create website layout/user interface using standard HTML/CSS practices- Execute all visual design stages from concept to development- Conceptualized ideas with a core vision to bring simplicity and user friendliness to complex design roadblocks- Create wireframes and site maps to effectively communicate interaction and design ideas- Presented and defended designs as well as key milestone deliverables to clients

- Organise and conduct indoor and outdoor enrichment programmes on a project by project basis- Assist trainers and participants to achieve learning objectives- Oversee general camp operations and programs to ensure quality camps

- Ensure high levels of customer satisfaction through excellent service- Maintain outstanding store condition and visual merchandising standards- Ascertain customers’ needs and wants- Manage point-of-sale processes