Varinder Kumar Email & Phone Number

Melbourne, Victoria, Australia

• Contacting businesses and individual prospects by making B2B, B2C outbound cold calls daily.• Promoted and demonstrated the value of Search Engine Marketing (PPC), Search Engine Optimization (SEO), Social Media, Mobile Advertising, Google AdWords and website solutions to generate new business within the client's market.• Generate qualified sales leads and appointments for the business, including, but not exclusively: New business Support Contracts.• Audited clients marketing… Show more • Contacting businesses and individual prospects by making B2B, B2C outbound cold calls daily.• Promoted and demonstrated the value of Search Engine Marketing (PPC), Search Engine Optimization (SEO), Social Media, Mobile Advertising, Google AdWords and website solutions to generate new business within the client's market.• Generate qualified sales leads and appointments for the business, including, but not exclusively: New business Support Contracts.• Audited clients marketing strategies and assisted them with maximizing their presence and relevance online.• Defined key components of SEM, SEO, PPC and Social Media Marketing to various SME Clients and big organizations to increase lead generation and conversions.• Communicated effectively all steps and expectations of digital marketing campaigns.• Conducted client and market surveys in order to obtain information about potential customers. • Extensively used CRM to gather all the information from the customer and maintained customer's details in the CRM.• Contacted Warm leads for existing customers in CRM to have business again with the company.• Developed new telemarketing scripts that effectively increased success of sales team by 30 % and were adopted by department.• Attend sales forums with company’s sales consultants, manager and other team members regarding new products launch, change of offers or areas of improvement. Show less

Melbourne, Victoria, Australia

• Making outbound cold calls and Contacting warm leads for doing electricity and gas comparison all over Australia and selling customers the most suitable deal.• Processed new move in connections for both residential as well as business customers all across Australia. • Answering inbound inquiries from customers for their electricity and gas comparison and converting them into Sales.• Navigating multiple systems to resolve all kinds of enquiries pertaining to billing, connections… Show more • Making outbound cold calls and Contacting warm leads for doing electricity and gas comparison all over Australia and selling customers the most suitable deal.• Processed new move in connections for both residential as well as business customers all across Australia. • Answering inbound inquiries from customers for their electricity and gas comparison and converting them into Sales.• Navigating multiple systems to resolve all kinds of enquiries pertaining to billing, connections and move orders.• Building Quick Rapport with the customers and Discuss all products with the customer for comparison to enhance customer experience and trying to achieve sale on every warm lead.• Handling the customers Objections efficiently and negotiating with them by selling the product which best suit his/her needs.• Recontracting Customers to their own provider if that’s the better option for them• Rescheduling a call back in the dialer for decision maker, business owner, directors, CEO’s to close the deal.• Produces work with minimal errors and inconsistencies by ensuring compliance with policies, procedures & standards.• Always achieved daily targets and exceeding weekly KPI’s and contribute to team targets.• Always cooperative & helpful to the rest of the team/other teams; actively assists other team members towards the achievement of a common goal. Show less

Melbourne, Victoria, Australia

• Attend to all inbound calls to resolve client enquiries technical & billing support.• Perform multi-tasking while communicating and resolving client queries on the phone.• Suggest upgrade plans to existing customers and seek cross selling opportunities.• Provide a level 1 technical support to customers all over Australia.• Process the new orders for adsl2+ bundle and move orders for customers.• Investigate and resolve ADSL, ADSL2+ and NBN Connection enquiries, and… Show more • Attend to all inbound calls to resolve client enquiries technical & billing support.• Perform multi-tasking while communicating and resolving client queries on the phone.• Suggest upgrade plans to existing customers and seek cross selling opportunities.• Provide a level 1 technical support to customers all over Australia.• Process the new orders for adsl2+ bundle and move orders for customers.• Investigate and resolve ADSL, ADSL2+ and NBN Connection enquiries, and complaints, received from internal and external stakeholders.• Doing follow up to customers to check if their query is resolved.• Liaise with multiple departments within Telstra, e.g. wholesale team when level 1 support checks are passed.• Managing customers account online, changing the current billing plan of customers.• Update databases with changes in details and status of each customer or prospective customer. • Processing new orders for NBN in NBN Co portal, making an appointment for a technician to visit customer home and put NTD.• Always adhered to KPI’s like AHT, FCR, WRAP and NPS. Show less