• 5 years as professional experience as Salesforce Admin. • Experience with Salesforce Sales cloud, Service cloud, Knowledge articles & Communities and worked on functional and application design.• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, and Reports.• Proficient in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflow, Validation rules, Reports, Dashboards, Tasks, case Management.• Expertise in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications.• Good knowledge on Object - oriented programming.• Participated in BRD walk-through calls and functioned as a part of cross-functional team that addresses strategic business issues involving CRM and Sales/Marketing operations.• Extensive experience in customization, configuration, integration, Apex, Visual Force and integration tools like Apex Data Loader.• Experience working with Salesforce Dev & Full copy Sandbox, and production environments.• Extensive experience in Salesforce Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.• Provided support services, including user administration, user training, data management and application configuration• Designed and Configured applications using Salesforce Automation (SFA)• Good Knowledge on Service Now and Single sign-on (SSO/SAML)• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Custom Tabs, Custom Objects, permission sets, Reports, Analytic Snapshots, Dashboards, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.