Varma Singh Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Accountable for enterprise wide operations, strategy execution, people & ventures of Maltman International in the Canadian & UK insurance markets. Responsible for the performance of the company, as dictated by the board's overall strategy including formulating & successfully implementing company policy. I'm extremely organized & have a keen attention to detail & the flexibility to work with different aspects of the business. My goal is to ensure that Maltman International is constantly moving towards fulfilling its short long-term objectives & does not diverge from its strategic guidelines. Execute the company’s business strategies in order to attain the goals of the board. Provide strategic updates to the CEO so that he has an accurate view of the market & the company’s future. Prepare & implement comprehensive business plans to facilitate achievement by planning cost-effective operations & market development activities. Ensure company policies and legal guidelines are communicated all the way from the top down & that they are followed. Communicate & maintain relationships with business partners & regulatory authorities. Continuously lead the effective, efficient operations & performance of the team whilst demonstrating leadership, knowledge & application of industry/claims processing metrics, standards of practice, policies & procedures & quality improvement processes. Manages various E&O, Professional liability & Environmental & complex CGL Claims. Manage staffing, scheduling & procedures to ensure claim turnaround times that meet client SLAs. Identifies how to raise performance levels & encourages others to work outside of their comfort zone. Coordinate resources & acts as a liaison between internal operations departments to ensure client accountability objectives are effectively met. Challenges the status quo & takes educated risks to improve team results. Understands Company strategy & educates employees about it in a tangible manner.

Toronto, Canada Area

Toronto, Canada Area

Responsible for the management of all Property, Casualty & Professional Liability Claims within the delegated handling authority of International Insurance Company of Hanover SE.Primary responsibilities included determination of coverage, issuance of appropriate reservation of rights letters & disclaimers. Instructing retained adjusters & attorneys on the course of investigation & legal procedure.Ensure compliance with agreed to litigation plans and budgets. Ensuring Claim Department meets compliance/ regulatory and good faith claim handling procedures.Keeps abreast of industry, business, legal, regulatory and compliance changes.Responsible for managing the audit process to encompass all of Claims. Benchmark Claims services against industry best practices and proposes solutions to enhance the customer service experienceProactively collaborates with business partners in Underwriting to identify solutions that support business growth, retention and customer service excellence. Lead departmental initiatives that drive continuous improvement for customer satisfaction and innovation.Attend mediation, arbitrations and depositions throughout Canada.

Toronto Canada

Lead departmental and business unit initiatives that drive continuous improvement, customer satisfaction and innovation. Identify & develop regulatory and legal environments, which require changes in strategic direction or operational response.Ensuring Claim Department meets compliance/ regulatory and good faith claim handling procedures.Responsible for managing the audit process to encompass all of Claims. Set the Complex Claims business strategy and translates business goals into complex claims/claim audits business plans, processes and metrics. Stays abreast of industry, business, legal, regulatory and compliance.Create annual business plan and budget; identifies opportunities to reduce costs, enhance effectiveness, ensure quality and increase customer satisfaction. Benchmarked Claims services against industry best practices and proposes solutions to enhance the customer service experience Developed talent; identifies individual and team strengths and talents and creates development and succession plans that enhance the talent pool across the department Proactively collaborates with business partners in Legal, Compliance and Underwriting to identify solutions that support business growth, retention and customer service excellence. Manages risk, legal and regulatory obligations within stated guidelines. Carries out duties in compliance with all Federal and Provincial regulations and guidelines. Complies with all company and site policies and procedures.

Toronto Canada

Lead the Central Regional Claims Team and translated Claims Department business strategy into achievable goals and business objectives. Lead the claims team in all commercial lines, including, Property, Casualty, Professional Liability, D&O, Auto & MarineDeveloped key relationships to anticipate and identify loss trends, developments in the industryDirected the course of litigation & customer queriesAccountable for the quality performance of external consultants, vendors, suppliers and service providers used to perform functions related to the claims processAuthorized defense & litigation strategies on civil and contractual litigation arising from Travelers Group’s underwriting & TPA activitiesPrepared claims management reports for regulatory & reinsurance reportingDeveloped & authorized the terms of all Service Level Agreements with shared services & outsourced entities as required to ensure all claim related functions are performing at accepted levelsPlanned, budgeted and acquired resources to adequately respond to the technical and operational requirements of the claims functions. Analyzed and evaluated corporate and product performance to determine effectiveness, competitiveness, as well as areas for improvement in the claims process, ensuring claims service standards.Ensured claim service standards and disposition rates are achieved and maintainedRecruited and managed technical analysts & technical support analystsConducted open/closed file reviewsMonitored the litigation management program to ensure compliance with respect to billing practicesLiaised with both facultative and treaty reinsurers to keep them abreast of reserve changes and file management strategyParticipated in meetings with Risk Managers/Brokers to evaluate our exposure on claims being handled with SIR and large deductible programs.Attended meetings with the actuarial department on reserve requirements for outstanding claims Attended complex mediations/arbitrations

Toronto Canada

Responsible for the management of casualty claims on commercial accounts. Product Liability, Excess Auto, Construction Defect, Environmental Liability, Premises Liability, Product Recall Liability & Health Care Liability. Primary responsibilities included determination of coverage & issuance of appropriate reservation of rights letters & denials. Instructing retained adjusters & attorneys on the course of investigation & legal procedure. Ensured compliance with agreed to litigation plans and budgets. Work in conjunction with the Risk Management Division on the implementation of TPA Programs; conducts audits on files that are within the handling authority of the TPA.Attended mediations, arbitrations and depositions throughout Canada and USA..Conducted open & closed file reviews.

Management

Education record