Jonathan Varnes Email & Phone Number

Greater Seattle Area

Redmond, Wa

1. Worked with Developers, Business Analysts and SME's to define and update the Business Requirements Documents to reflect the changes that needed to be made to the business process and system.2. Created and updated user stories for the different modules of the Incentives Project.3. Working as the Senior Business Analyst or assisting other Business Analysts as needed on other projects.

I was the Senior Technical Business Analyst in the Seattle office for Jack Henry & Associates. JHA is an S&P 400 company that supports more than 11,300 financial institutions with core processing services. JHA was ranked the 18th largest provider of information technology services to the financial services industry worldwide in the 2009 FinTech 100 surveys.Key accomplishments:* Designed and implemented changes to the bi-yearly VISA and MasterCard Mandates project that has led to an average reduction of 10% of time from when a Mandate is received until the change is ready to be released into production.* Currently working with Developers, Project Managers and Testers to redesign and improve the Business Requirements Document (BRD) to meet the current and ongoing needs of Jack Henry.* Working with and training the BA’s to move to a more Agile environment that will meet the needs of Jack Henry.* Designing a Change Request Process so changes can be made to systems outside of the Water Fall process that is currently being used.* Working as the Senior Business Analyst or assisting other Business Analysts as needed on other projects.

Bellevue, Wa

I worked as a Business Analyst/ Project Manager for PACCAAR, a fortune 500 company and transportation industry leader, identifying issues that affect business performance and delivering innovative, cost-effective technical solutions.Key accomplishments:* Managing teams of Developers, Testers and Users through multiple SDLC’s for new systems, interfaces and upgrades in a mixed Agile / Waterfall Release Cycle environment. * Managed a team of eight developers, one tester, three analysts and multiple users to design, develop and release the new FCMS system for the US and Canada to replace the older BGS system. FCMS is responsible for all the financial, titling and insurance of a truck from the moment of transfer from PACCAR to the dealer, through the sale and final payoff from a customer. * Managed the re-design and release of the new CQD project that was two years behind schedule. The team consisted of three developers, the Finance Controller and users / systems from six different countries.* Successfully directed a team of developers, venders and power users through a Data Warehouse upgrade. This involved the rewriting of all SSIS and DTS packages, testing, scheduling, coordination with other systems and reporting. * Worked with PACCAR Financials largest fleet customer to adopt Paccar’s online payment service resulting in 2.7 million dollars of increased monthly online payments. * Lead initiative to enhance online services for PACCAR Financials largest customers.* Serve as system administrator for the CQD, FDMS and CRM systems with hundreds of users providing outstanding security and responsiveness.* Managed and supported daily maintenance needs for multiple systems.* Managed daily, monthly, quarterly and year end system processes for Finance.

Bellevue, Wa

Expedia, Inc. is the largest travel agency in the world. Worldwide, the Expedia, Inc. family of brands today includes localized Expedia.com sites in 30 countries; Hotels.com sites in more than 60 countries; leading U.S. discount travel site Hotwire; Egencia, the world’s fifth largest corporate travel management company; destination activities provider Expedia Local Expert; luxury travel specialist Classic Vacations; and China’s second largest booking site eLong. Key accomplishments:• Created and implemented new requirements and policies to improve the efficiency and reduce the workload on the Finance team. The workload was reduced by 15% and the average UAT window shrank by 1 day.• Developed and implemented new processes, Use Cases and standards to protect the Finance team from system upgrades and enhancements with issues being rolled out to production.• Managed six successful UAT rollouts within a two week window.

Greater Seattle Area

I worked in the Department of Executive Services (DES) as a lead Analyst for the advanced roll out of the Electronic Records Management System and as a Training Administrator on the ABT program.Key Accomplishments:* As a Functional Analyst on the ERMS project, I helped bring King County into compliance for Records Management Retention Laws creating an anticipated reduction of 23% in lawsuits.* Identify, defined and setup users in the ERMS system while creating use cases, functional and business requirements and improving the process modeling.*Rolling half of the King County employees onto the PeopleSoft payroll system by training users, leveraging UPK’s and running UAT tests on the functionality of the PeopleSoft System. By putting King County onto a single payroll system, they will save millions of dollars and have a much leaner payroll system.* Assess business practices and protocols to develop file plans for the management of Capital Improvement Programs, projects, and other large scale, capital expenditure initiatives requiring records retention and standard procedures for Project reporting, budgeting and management.* Train both advanced and novice users on the functionality, setup and use of the ERMS system in a classroom setting, or remotely using Net Meeting.

1. Supported and maintained the backend of both the Frontier and FCS (GL) application and managed enhancements, modifications, fixes and upgrades to the systems. This includes managing batch jobs, providing application support, creating / fixing reports and troubleshooting issues.2. Maintained and upgraded live systems (GL and Frontier) that were business critical and had 80+ systems each both feeding and pulling data to/from them.3. Utilize my development skills (SQL, VB, HTML…) and accounting knowledge to enhance the customer experience and to create a better, more efficient system for Washing Mutual.4. Defined and managed application enhancements, modifications and documentation so that my customer’s ever changing business needs would be met.5. Developed user training materials and instructed both in-class and online training courses utilizing the materials. Trained users on how to use Frontier and the functionality that it could provide.6. Provided requirements definition, unit and user-acceptance testing for a major version upgrade of the General Ledger to Financial Control System v 5.0 from v 4.9.4.7. General Ledger production support responsibilities include GL batch management, GL year-end task tracking, and managing a daily production status report and issue-escalation process.8. Contributed to implementation and supported / maintained Open Pages system (Cognos).

I worked as the Test Lead on the Reverse Logistics and Demand Collaboration Tool projects for the XBox team during the initial release. 1. Test integrity of SQL Server database.2. Test logistics of dataflow.3. Create all test documentation including Test Plan, Test Cases, and tools to track results.

Aris was a leading eBusiness consulting firm that worked with their clients to maximize market opportunities by developing new ways of improving business relationships. The company delivered a full suite of solutions encompassing the complete range of eBusiness challenges that companies face today.1. Built and managed a complete test team and testing infrastructure from the ground up that was responsible for multiple projects.2. Worked as a Project Manager on web based projects for the complete lifecycles of the projects.3. Responsible for the builds and security of multiple projects. 4. Advisor for the deployment of the Rational Suite into the Seattle Solutions Center.

ImageX.com is the technology market leader in Web-enabled design and printing services, with 83 patents pending on products. The company is dedicated to streamlining the workflow process for the design, production, delivery and management of branded communication materials. I played a key role in product development and company adoption of best practice testing standards including the implementation of Rational Suite. 1. Developed and executed testing procedures that documented defects monitored and resolve production incidents.2. Created test plans, test cases and test scripts.3. Helped deploy the Rational Test Suite into the development environment.4. Work with Developers to define requirements, explain defects and improve the product.

Washington Mutual is the fourth largest bank in America. I played a key role in the development and implementation of the IBM / Washington Mutual Visual Banker, across 2000 + bank branches nation wide. I also helped lead one of the test teams to prepare Washington Mutual for Y2K.1. Helped to develop and customize the implementation for Visual Banker.2. Created test plans, test cases and test scripts.3. Lead a team that created and executed test cases, documented the defects, monitored and resolved production incidents pertaining to Y2K.

Microsoft is the world leader in developing enterprise software and platforms. I worked on the quality assurance team testing Windows 98, SQL Server and Sidewalk.1. Black box / White box testing for Win98.2. Test cases for new web technologies, database tools and components for Sidewalk 2.0

Ba, Business

Mscs, Computer Systems