Worked as Enrollment service officer.. Guided students & agents for enrollment.

● Handled more than 200 student inquiries and managed international student leads & recruitment agents overseeing all international leads in the university CRM system and maintained 35% conversion rate. ● Advised and provided training to International Recruitment staff on the use of the CRM system, including Overseas Rep and delivered 65% improvement in lead attribution & tracking accuracy.● Provided direct support to 95% of prospective students and agents on completing applications, resulting in a 75% increase in completed applications.● Liaised with the Universities Admissions Department ensuring the finalization and processing of applications; troubleshooted general issues with students and agents in the Ontario College Application Service (OCAS) portal with a 98% success rate.● Collaborated with Finance team for ensuring the processing of fee payment and/or refunds for new students, resulting in a 100% accuracy rate & created invoices for the agent commissions. ● Responded to 100% of phone calls within a 24–48-hour timeline, organized events on campus, and assisted the team in marketing initiatives, resulting in a 90% satisfaction rate among prospective students and agents.● Coordinated administrative tasks, including travel arrangements for the marketing team and creation of reports on recruitment, with a 100% completion rate.

Assistant Manager