• Maintain and troubleshoot issues with the theater's equipment (e.g. POS, PC, Monitor, Slip Printer, Ticket Printer, Cash Drawer, etc.)• Troubleshoot basic software & network issues across all Major Cineplex branches via remote support software• Provision new equipment replacement in place of damaged ones across all branches• Assess damaged equipment from branches and draft the write-off document• Monitor and maintain branches security threats• Train personnel on how to use IT equipment

• Integrate Spiceworks Cloud Help Desk System into the previously all-manual workflow of IT support system• Assign and manage IT Helpdesk tickets • Solve customer's computer & peripheral technical problems via remote desktop software & chat/call