• Forward-focused Operations & Supply Chain professional with 13+ years of rich experience in managing the Logistics / Fleet / Warehouse Operations • Expertise in managing logistics functions including distribution, payment realizations & customer support along with negotiations with Transporters, Distributors, CHAs and freight forwarders; gained insightful experience in Primary & Secondary Distribution • Versatile, high-energy professional with skills in working closely with Sales team, Branches & Regions across the country for operational excellence• Resourceful in managing day-to-day relationships with vendors, customers, freight forwarders, from placement of order till delivery of shipment to ensure achievement of service & quality norms for smooth flow of operations • Possess a passion for solving complex issues; using customer service and advocacy skills, accurate & logical problem-solving skills• Set-up SLAs for top customer in association with Operations / Business Development Team• Identified and implemented warehouse efficiency plans for fast moving inventory through LTL and full truck load carriers• Familiar with all the operational process on the inbound operations side right from unloading, goods inspection, GRN & put away• Profound skills in spearheading the inbound process and ensuring accomplishment of pre-set KPIs for Goods in (CDO), Transfer order (TO), Return to origin (RTO), Deliver to origin (DTO) • Insightful experience in performing comprehensive internal process audit of operations and delivering assistance to the teams for augmenting the control framework• Skilled in devising efficient Logistics Management System to ensure delivery of the shipments as per committed timelines and cost; Key driver in managing service delivery and transit time performance while managing the branch network across India• Dynamic, go-getter, pragmatic & focused with excellent planning, execution, leadership & problem-solving skills and solid business acumen