Roles and Responsibilities :-• Ensuring précised itineraries, accurate travel documentation & reservations with zero error policy focused on augmented customer satisfaction.• Researching international & domestic tourism market, understanding B2B and B2C client’s specifications, negotiating rates, providing simplified and effective travel consultation for FIT and Groups and presenting budget oriented customized deals to generate client retention.• Demonstrated an unwavering… Show more Roles and Responsibilities :-• Ensuring précised itineraries, accurate travel documentation & reservations with zero error policy focused on augmented customer satisfaction.• Researching international & domestic tourism market, understanding B2B and B2C client’s specifications, negotiating rates, providing simplified and effective travel consultation for FIT and Groups and presenting budget oriented customized deals to generate client retention.• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing ones. Expanded the start-up’s client base by 40% in a 6-month period.• Fostered a robust, Sustainable operational efficiency in managing groups and resolving complex travel related problems, with proper delegation of roles and responsibilities and close monitoring ensuring on-time performance.• Lauded for ensuring streamlined and quality operations. Achieved 95% customer satisfaction rating with an annual turnover of INR 44 lakh in 2019. Show less

Roles & Responsibility:• Managed a team of 14 members. Identified skill gaps, developed comprehensive training content such as presentations, role plays, etc, conducted mystery audits to gauge effectiveness of training programs. Enhancement of overall Learning Management System (LMS) resulted in 21% increase in productivity and 90% customer satisfaction.• Exceeded retail sales goals by 10%, by designing calculative incentive plans to drive team to GO EXTRA MILES, led to the achievement… Show more Roles & Responsibility:• Managed a team of 14 members. Identified skill gaps, developed comprehensive training content such as presentations, role plays, etc, conducted mystery audits to gauge effectiveness of training programs. Enhancement of overall Learning Management System (LMS) resulted in 21% increase in productivity and 90% customer satisfaction.• Exceeded retail sales goals by 10%, by designing calculative incentive plans to drive team to GO EXTRA MILES, led to the achievement of YTD of INR 40Cr in 2018.• Driven innovation & collaboration. Reduced time spent on inventory check by 50% with Kaizens and Lean Management, focusing on minimizing manual efforts and errors. Also reduced wastage of display material and packing material by 70% by Kanban System. Preparation of timely reports and maintenance of proper records.• Active involvement in the selection and interview of new employees. Raised employee retention rate by 20% by implementing a tiered interview system and creating a company culture initiative. • Effective presentation before large gathering in form of periodical customer meets and events, to create brand awareness, introducing new collection launch and increasing enrollment in systematic investment plans. • Handled Customer Grievances and troubleshooting in case of escalations.• Liaising between corporate and franchise teams & ensured adherence to Change Management system. Achievements : Winner & People Choice Award - Interweave (2013) – An event hosted by Titan Industry for Northern Region, where the best practices from a particular function/region is shared with the larger audience. Developed the award- winning Kaizen " Mini Book ", focusing on reducing manual efforts and minimizing human errors in day to day work. Runner Up of Interweave – 2017 Show less