At Palm Valley Indian Spices, our administrative routines are fortified by my recent education in Embedded Systems Development and a solid foundation in technical support. Our team leverages my proficiency in oral communication and billing systems to enhance operational workflows and customer interactions.Previously with Teleperformance, my role in content moderation showcased my dedication to maintaining digital safety and upholding community standards. This experience, combined with my background in electrical and communications engineering, drives my commitment to innovation and quality in our office environment.
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Technical AnalystConcentrixCambridge, On, Ca -
Office AdministratorPalm Valley Indian Spices Aug 2024 - PresentCambridge, Ontario, Canada -
Customer Support Specialist/Technical Support SpecialistTeleperformance Nov 2023 - Sep 2024Waterloo, Ontario, CanadaAs a Content Moderator, I am responsible for ensuring the integrity, safety, and quality of digital content across various platforms. With a keen eye for detail and a commitment to upholding community standards, I play a pivotal role in maintaining a positive and secure online environment for users.Key Responsibilities:Content Review: Evaluate user-generated content, including text, images, videos, and comments, to ensure compliance with platform guidelines and policies. Identify and remove inappropriate, harmful, or offensive content, including hate speech, spam, and graphic imagery.Quality Assurance: Conduct thorough reviews and audits of content moderation processes to ensure accuracy, consistency, and effectiveness. Provide feedback and recommendations for process improvements to enhance content moderation workflows and outcomes.Policy Enforcement: Enforce platform policies and community guidelines by taking appropriate action against violators, including warning users, suspending accounts, or removing content as necessary. Stay updated on industry trends and regulatory requirements related to content moderation and online safety.User Support: Respond to user inquiries, appeals, and reports related to content moderation decisions. Provide clear and timely communication to users regarding the status of their content and any actions taken.Training & Development: Participate in training sessions and workshops to enhance skills and knowledge in content moderation techniques, best practices, and emerging trends. Share insights and expertise with team members to promote continuous learning and improvement.Key Skills:Content Management & ModerationPolicy Enforcement & ComplianceQuality Assurance & Process ImprovementAttention to Detail & Analytical SkillsCommunication & Interpersonal SkillsProblem-solving & Decision-makingAdaptability & ResilienceMultitasking & Time Management -
Programming AnalystCognizant Dec 2020 - Apr 2022Bengaluru, Karnataka, IndiaProgrammer Analyst | Software Development | System Analysis | Technical SupportAs a seasoned Programmer Analyst, I specialized in the development, analysis, and support of innovative software solutions to meet the dynamic needs of modern businesses. With a solid background in system analysis and a proficiency in various programming languages, I excel in delivering high-quality software applications that drive operational efficiency and business growth.Key Responsibilities were:System Analysis & Design: Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications and robust system designs.Software Development: Develop, test, and maintain scalable software solutions using languages such as Java, C++, ensuring adherence to coding standards and best practices.Technical Support & Ticket System Management: Provide expert technical support to end-users, leveraging a ticket system with SLA (Service Level Agreement) and priority basis. Effectively manage tickets, ensuring timely resolution of issues and adherence to SLAs.Database Management: Design and maintain databases, writing complex queries and ensuring data integrity and security.Integration & Collaboration: Integrate software systems and collaborate cross-functionally with teams to streamline processes and achieve organizational objectives.Documentation & Training: Create detailed documentation of software systems, processes, and procedures, and provide training to end-users and colleagues as needed.Testing & Quality Assurance: Conduct rigorous testing of software applications to identify and resolve defects, ensuring optimal performance, reliability, and user experience.Key Skills:Programming Languages: Java, C++, PythonSystem Analysis & DesignDatabase Management (SQL, Oracle, MySQL)Technical Support & TroubleshootingSoftware Development Life Cycle (SDLC)Collaboration & TeamworkDocumentation & Training -
Embedded Engineer InternImage Vts Jun 2018 - Dec 2020Kottayam, Kerala, IndiaDesigned and developed electronic schematics for various embedded hardware projects.• Assisted in PCB layout design, ensuring adherence to project specifications and quality standards.• Supported the prototyping and testing of hardware components, identifying and resolving issues promptly.• Prepared and maintained comprehensive documentation, including schematics, layout files, and test reports.• Collaborated with cross-functional teams to ensure seamless hardware and software integration and assisted in selecting and sourcing electronic components, evaluating their suitability for specific projects.• Ensured compliance with industry standards and regulatory requirements through rigorous testing and documentation.• Provided technical support to manufacturing teams during assembly and testing phases.• Contributed to continuous improvement initiatives, enhancing design efficiency and performance.• Assisted in managing project timelines, milestones, and deliverables, ensuring timely completion of tasks.• Gained good knowledge of design and architectural procedures.
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Vice Chair PersonWie Saintgits Sb Jun 2018 - Jun 2020Saintgits College Of EngineeringKey Responsibilities:Academic Leadership: Collaborate with the Chairperson and other college leaders to develop and implement strategic initiatives and policies that advance the academic mission of the college. Provide guidance and support to academic departments and programs to ensure quality teaching and learning experiences.Student Affairs: Oversee student affairs initiatives, including student support services, extracurricular activities, and student organizations. Foster a supportive and inclusive campus culture that promotes student engagement, well-being, and success.Administration & Governance: Manage day-to-day administrative operations of the college, including budgeting, resource allocation, and facilities management. Ensure compliance with college policies, procedures, and regulatory requirements. Represent the college in institutional governance structures and committees.Faculty Development: Support faculty recruitment, retention, and professional development initiatives. Foster a culture of excellence in teaching, research, and scholarship. Promote interdisciplinary collaboration and innovation among faculty members.Community Engagement: Cultivate partnerships and collaborations with external stakeholders, including alumni, employers, community organizations, and industry partners. Enhance the college's reputation and visibility through outreach, networking, and community engagement activities.Key Skills:Academic Leadership & AdministrationStudent Affairs & Student DevelopmentStrategic Planning & ImplementationBudget Management & Resource AllocationFaculty Development & SupportInterpersonal Communication & Relationship BuildingProblem-solving & Decision-makingCommunity Engagement & Partnerships
Varsha Susan Johns Education Details
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Distinction -
Electrical, Electronics And Communications Engineering -
Crossroads Higher Secondary School
Frequently Asked Questions about Varsha Susan Johns
What company does Varsha Susan Johns work for?
Varsha Susan Johns works for Concentrix
What is Varsha Susan Johns's role at the current company?
Varsha Susan Johns's current role is Technical Analyst.
What schools did Varsha Susan Johns attend?
Varsha Susan Johns attended Conestoga College, Saintgits College Of Engineering, Kottukulam Hills, Pathamuttam P.o., Kottayam 686532, Crossroads Higher Secondary School.
Who are Varsha Susan Johns's colleagues?
Varsha Susan Johns's colleagues are Etong Stanley Etong, Mani Prasad, Felipe Moreira, Shanmukhee Anand, Katrin Gergis, Mary Claire Gonzales, Jane Henecy Angeles.
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