Varsha Biswas Email and Phone Number

• Experienced in Abuse prevention for AWS Trust and safety.• Comprehensive knowledge of AWS Services & Network attacks on cloud.• Investigate abuse issues, and deep dive to identify the root cause of the problem.• Assess customer and reporter issues in order to provide accurate support.

• Fraud Investigation > Analysis> Prevention and Strategy• Customer Account Analysis

𝐂𝐥𝐢𝐞𝐧𝐭: 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐥𝐚𝐲 𝐒𝐭𝐨𝐫𝐞𝐓𝐞𝐧𝐮𝐫𝐞: 𝐉𝐚𝐧 𝟐𝟎𝟏𝟗 𝐭𝐨 𝐉𝐮𝐧𝐞 𝟐𝟎𝟏𝟗Role and Responsibilities:• Worked as an Operations Representative.• Worked on the front Line of the Play Store business operation.• Authorization of App and content following the google Policies.𝐂𝐥𝐢𝐞𝐧𝐭: 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐚𝐲𝐓𝐞𝐧𝐮𝐫𝐞: 𝐉𝐮𝐧𝐞 𝟐𝟎𝟏𝟖 𝐭𝐨 𝐉𝐚𝐧 𝟐𝟎𝟏𝟗Role and Responsibilities:• Worked as an Operations Representative.• Role of entail developing in-depth understanding of key account• Resolving end to end queries and issues of Customers.𝐂𝐥𝐢𝐞𝐧𝐭: 𝐒𝐚𝐦𝐬𝐮𝐧𝐠 𝐏𝐚𝐲𝐓𝐞𝐧𝐮𝐫𝐞: 𝐃𝐞𝐜𝐞𝐦𝐛𝐞𝐫 𝟐𝟎𝟏𝟕 𝐭𝐨 𝐉𝐮𝐧𝐞 𝟐𝟎𝟏𝟖Role and Responsibilities:• Worked as an Operations Representative.• Functional Ensuring CSR function at NPCI.• Customer handling for the UPI process via email/ chat and voice.𝐂𝐥𝐢𝐞𝐧𝐭: 𝐀𝐱𝐢𝐬 𝐁𝐚𝐧𝐤𝐓𝐞𝐧𝐮𝐫𝐞: 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 𝟐𝟎𝟏𝟔 𝐭𝐨 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 𝟐𝟎𝟏𝟕Role and Responsibilities:• Worked as an Operations Representative.• Day to day duties involve anything from handling customer payments to dealing with complaints.• Handling calls from premium customers in regards to their queries and issues.• Resolving escalation and disputed issues via email and calls.