As a dedicated Technical Support Specialist with over four years of experience at HP, I have honed my ability to resolve complex technical issues efficiently and deliver exceptional customer support. My role has also allowed me to collaborate with cross-functional teams, streamline processes, and contribute to a seamless support experience.Driven by a passion for data and problem-solving, I have upskilled myself in tools like Power BI, Excel, and SQL, and I am eager to leverage these skills to transition into roles like Business Analyst or Data Analyst. My hands-on experience in data analysis during academic projects, combined with my technical support expertise, equips me with a unique perspective for bridging the gap between technology and business solutions.Currently, I am actively exploring opportunities to:Use data-driven insights to improve decision-making processes.Support businesses by analyzing trends, automating workflows, and enhancing operational efficiency.Continue excelling in non-voice technical support with a focus on innovation and customer success.With a Master’s in Computer Applications (MCA) and certifications in Power BI and Excel, I am committed to continuous learning and adapting to new challenges. I’m excited to connect with like-minded professionals and organizations to make meaningful contributions in data and technology domains.