Managed the financial account of a portfolio of clients, ensuring accuracy and timely payment of invoice.Involving in Chat process and resolving customer queries.Performing credit collections, generating Bills, taxes and applying GST.Engaging in disconnecting illegal connections and usage of electricity and gas.Providing concessions and aiding people by addressing their concerns.Handling inbound and outbound customer inquires via phone, email, or chat, offering solutions andsupporting relevant to product/service with focus on ensuring affirmative customer experience. Following standard operating procedures (SOPs), guidelines, and quality standard to constantly deliver high-quality service and assistance.Meeting or surpassing performance targets specifically, response time, resolution rate, customer satisfactions scores, and other key performance indicators (KPIs) .