Key Responsibilities undertaken during my stint: 1. Spearheaded initiatives that aimed at evaluating bottlenecks and areas of improvement in the daily support request resolution process by streamlining support workflow thereby reducing the resolution time by 30%.2. Conducted comprehensive system requirement analyses to identify recurring issues and their root causes, formulating targeted automation strategies that reduced manual intervention by 20% without compromising resolution time. 3. Supervised the refinement of business process documentation to address complex application issues by collaborating with key business stakeholders, ensuring both technical and business needs are met, and enabling users to resolve issues autonomously.4. Led cross-functional team meetings involving development and business teams to align support, development, and business objectives, ensuring the implementation of efficient solutions.5. Organized and led training sessions to enhance system proficiency among the team, and created KBAs that resulted in faster response times.Achievements:1. Received the Accenture Ace Award in Q4 of 2023. 2. Received the Outstanding Work Contribution Award by the Client.

Key Learnings: 1. Understood the process of constructing electrically operated travelling (EOT) cranes.2. Shaped analytical and problem-solving abilities and demonstrated communication skills.3. Acquired knowledge in the sustainable methods of operations of water treatment plants.4. Learned to lay water-pipelines effectively ensuring water availability at homes at all times.