Varun . Email & Phone Number

Bengaluru, Karnataka, India

- Provided remote and on-site support to users in resolving technical issues related to Windows, Linux, and MAC operating systems, hardware, and software.- Creation and delivery of Linux and Windows VM servers according to specified requirements and delivery checklist.- Administration & maintenance of Active Directory in Windows Servers by Creating & managing user ID, Organization Unit & applying group policy to the Organization Unit.- Managing Citrix servers, including XenApp and XenDesktop, for virtual application and desktop delivery.- Provided support to users in configuring and troubleshooting Fortinet VPN or EMS.- Access management like domain-based Folders and CRM mail.- Troubleshooting mail clients like MS Outlook 2013,2016 and 2019. - Contributed to the development and documentation related to technical procedures, troubleshooting steps, and knowledge-based articles- Collaborated with cross-functional teams to identify and implement process improvements to enhance overall system performance.

Bengaluru, Karnataka, India

- Provided remote and on-site support to users in resolving technical issues related to Windows, Linux, and MAC operating systems, hardware, and software.- Creation and delivery of Linux and Windows VM servers according to specified requirements and delivery checklist.- Administration & maintenance of Active Directory in Windows Servers by Creating & managing user ID, Organization Unit & applying group policy to the Organization Unit.- Managing Citrix servers, including XenApp and XenDesktop, for virtual application and desktop delivery.- Provided support to users in configuring and troubleshooting Fortinet VPN or EMS.- Access management like domain-based Folders and CRM mail.- Troubleshooting mail clients like MS Outlook 2013,2016 and 2019. - Contributed to the development and documentation related to technical procedures, troubleshooting steps, and knowledge-based articles- Collaborated with cross-functional teams to identify and implement process improvements to enhance overall system performance.

India

- Manage and maintain Linux servers, ensuring optimal performance, security, and reliability.- Daily activities like Database Backup, Antivirus patch update, Warfile and Production File deployment, and IT Assets inventory management.- Falcon CrowdStrike AV installation and troubleshooting.- Installing various application software and PC utilities.- Assisted in software and application deployment and license management.- Conducted training sessions for end-users on software applications and best practices.

Bengaluru, Karnataka, India

- Installed, configured, and maintained desktops, laptops, and peripheral devices.- Diagnosed and resolved software conflicts, system errors, and compatibility issues.- Assisted in the implementation and management of Windows operating systems and applications.- Managed Active Directory, user accounts, and security settings.- Daily Patch update Symantec Endpoint Protection AV.

Bengaluru, Karnataka, India