Varun Almal Email & Phone Number

Gurugram, Haryana, India

Gurgaon, India

My key responsibility in this role was to lead Business Transformation and Automation (RPA) Project Delivery for high-value accounts ranging up to $1M; Facilitating Automation Center of Excellence (CoE) Set-up for multiple clients. I have consistently proved my mettle in spheres by providing intellectual leadership for the Project Teams by generating key ideas and conceptual frameworks; supporting the designing, developing & execution of various business-led Automation Programs. Coordinating onsite -offshore project activities; leading project planning in detail aligning customer expectations, project scope & budgets.I was accountable for engaging in Business Analysis Sessions for requirement mapping, studying current processes, future business flow & submitting technical solution presentations/proposals/ customisation in tune with client’s requirements. Drove efforts for identifying and developing new accounts for providing IT solutions, thereby generating new business and contributing to overall profitability; demonstrating solutions to clients to meet their process automation requirements. Extended support to complete SDLC, Change Management, UAT & Gap Analysis; providing technical leadership, guidance & troubleshooting support as required.Highlights ✔️Led operations as Automation Solution Architect; collaborated with client counterparts in discussions related to tasks / project delivery and provided new perspectives / insights✔️Stellar role in ensuring end-to-end delivery from design to implementation✔️Instrumental in conducting analysis of existing processes to determine “Futuristic” solutions / process improvement✔️Reported on Status to Client, Internal Teams & Other Stakeholders through Periodic Dashboards/ MIS Reports / Walkthroughs ✔️Supported a performance-driven organizational culture focused on better serving the customer, instilling accountability, and building collaboration among all departments

Gurgaon, India

✔️ Functioned as an Automation Solution Architect, directed end-to-end delivery from design to implementation; understood & analysed existing processes to determine “Futuristic” solutions / process improvement✔️ Engaged client counterparts in discussions related to tasks / project delivery and provided new perspectives / insights

Gurgaon, India

✔️Drove process excellence initiatives to enhance quality of output and improved control environment✔️Pivotal in streamlining the process while adhering to time, cost and quality parameters✔️Extended support to vendor partners and worked towards improvising the projects and initiatives✔️Devised and implemented effective process and management system solutions (value streams, workflow, dashboards, staffing)✔️Successfully delivered on CSAT/NPS targets and ensured that customer engagement is always in Promoter Zone

Gurgaon, India

✔️Pivotal in steering end-to-end operations right from design to implementation for Technical Support Team✔️Ensured strict adherence to the SLAs for Technical Support and ensured smooth operations✔️Led & executed projects for product implementation at new and existing customers sites✔️Created Service Ticket Management System ✔️Stellar role in ensuring continuous improvement in quality-of-service delivery & compliance

Gurgaon, India

✔️ Design and implement processes for smooth functioning.✔️ Drive and meet critical performance measures (CPMs/ SLAs).✔️ Planning, forecasting & scheduling of resources.✔️ Ensure Six Sigma & Lean Rigor in function and conduct trainings.✔️ Documentation of Quality Systems.✔️ Maintain the Performance MIS for the entire department.✔️ Team/People management.✔️ Hiring and Interviewing candidates for the team.✔️ Create and execute strategies for employee benefits in coordination with the HR team

Gurgaon, India

✔️ Lead all Internal and External reviews✔️ Regular interaction with the client to improve/update the process✔️ Conceiving/implementing short/long-term plans for achievement of process objectives✔️ Consistently lending support to Operations team for excelling business targets & service delivery metrics✔️ Conducting Call Calibration with the Client, Operation & the Quality Team✔️ Preparing Quality Dashboards, Weekly & Monthly Review Decks and other reports✔️ Do NPS & Various Analysis to continuously improve the performance✔️ Mentoring new Quality Analysts to come up the learning curve

Gurgaon

✔️ Responsible for handling the specialized queue queries✔️ Resolving queries of customers✔️ Taking care of call back process to the customers✔️ Responsible for keeping track of team’s performance

Senior Management Program, Business Administration And Management, General

B.Sc (Hons), Physics

Pgdbm, Operations