Vice President Customer Operations
Current• Led a team of 20 to manage, implement and grow learning programs for EnglishHelper, an Ed tech company that operates in the K-12 and Young Adult language learning market.• Delivered learning programs successfully at scale with minimal cost by implementing change and influencing key stakeholder behavior resulting in 10K+ schools being implemented and over 0.5M+ classes conducted on EnglishHelper learning Platform.• Improved customer experience and operation metrics by 15% - 30%, through interacting with customers to identify opportunity areas, identifying and implementing potential fixes.• Collaborated with multiple stakeholders to deliver, manage, grow, and improve our learning program in India and globally.• Managed key B2B partnerships for the young adult learning program, ensuring repeat purchases year-on-year.