Varun Dhingra Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

• Leading the team of 22 people for SOC, NOC and service management.
• Managing DB Schenker Data center operations for NOC and SOC for Physical servers, cloud servers and VMs
• Working in a hybrid model of physical as well as cloud infrastructure..
• Responsible for onboarding newly migrated cloud servers for all the SLA agreements and service contracts.
• Accountable for the end-to-end delivery of NOC and SOC Operation to meet organizations Security posture and responsible for maintaining health of the overall Infra.
• Manage data center daily,monthly weekly activities like vulnerabilities management,Threat hunting, approving the whitelist alerts, handling the escalations.

Noida, Uttar Pradesh, India

• Manage team of Technical process management Professionals working on Major Incident, Problem,change,release management Platform across multiple locations in across globle for PepsiCo account.
• Responsible for attending weekly call with Operations and Service/Client Delivery Managers to explore the opportunity areas, analyze performance, and formulate and implement a strategy to achieve better service.
• Chair weekly team meetings to review and share updates on project milestones for the week.
• Guide team members to achieve all KPIs, SLA targets and other KRAs on individual/team level.
• Highlight and recommend corrective actions to team members in areas which pose a threat in meeting SLA and contractual commitments.
• Ensure quality and management standards are followed to attain customer satisfaction and facilitate acceptance of the process, deliverables, and services.

Noida Area, India

• Job Responsibility
• Manage Major Incidents, Problem & Change Management process to ensure that the services are restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.
• Performs Trends analysis for Proactive problem management.
• Holds Problem Board meetings in order to resolve issues with technical team.
• Responsible to prepare weekly presentation for problem management.
• Presents project in weekly service review for problem management.

• Manage the Incident, Problem & Change Management process to ensure that the provision of the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with.
• Deliver benefits to the Customer including: Services are restored as quickly as possible, in a controlled and managed fashion and the impact of an Incident on the Customer business operations is minimized.
• Diagnose the issues to identify the root cause of the incident and track it further as per Problem Management process to reduce repetitive issues and minimize impact on customer services.
• Responsible to perform RCA and analyze it further to find out whether RFC is required or not.
• Responsible to track compliance to the SLA parameters and performance of the delivery as per the agreed SLA levels
• Responsible for generating and assessing reports regarding process metrics (KPIs) and Daily Dashboards containing the team’s performance.

The primary focus for Service Operation is to restore customer services with minimal impact to business and user community. Decision making ability is vital to actively handle faults and drive the Incident/Problem/Change Management process effectively

Noida Area, India

• Work as a central point of contact for all technical support teams/Track Leads and Operation managers and provide up-to-date information for on-going incidents/alerts.
• Keep the datacenters functional and report any unresolved incidents to L2 technical teams within defined SLA timelines.
• Roaster management
• Maintain updated information/documentation for smooth workflow.
• Working in team to Automate application using scripts, ITM Tool and OEM Tool.
• Automate mount points and urls Through ITM tool

Bachelor Of Arts (Ba), Economics, B

BA

12Th, Commerce, 71.6 %