• Executing agile management objectives by orchestrating key activities such as sprint planning, daily standups, sprint review, and sprint retrospective sessions.• Monitoring and steering the progress of software developers in line with Agile principles, guaranteeing the on-track delivery of projects.• Coaching diverse development teams (DevOps, QA, infra, appdev, UI) on optimizing time utilization through Scrum and Agile methodologies.• Leading comprehensive sprint reviews and daily scrum meetings, ensuring satisfactory performance across all teams.• Defining project scope and direction, fostering clear communication with staff and strict adherence to Agile methodologies, resulting in timely and budget-conscious project deliveries.• Reporting progress against plans, adeptly adapting to budget, scheduling, and technical challenges for successful project outcomes.• Establishing project timelines and scope, monitoring critical milestones, and conducting periodic updates and reviews to troubleshoot delays and managing risks effectively.• Interacting with back-end teams to address issues related to customer dependency clearances, driving clearance through discussions with customers and stakeholders.

• Guaranteed resolution of delivery challenges and timelines by effectively escalating issues to senior management when needed.• Ensured project documentation is comprehensive, up-to-date, and securely stored.• Planned customer outages and identified avenues for enhancing operational efficiency.• Transformed vendors into strategic partners by identifying and developing potential suppliers for cost-effective material purchases and timely delivery.

Brainstormed and implemented solutions to enable smooth uninterrupted connectivity between core banking network and branches & ATMs

Led the customer service team of Tier-1 ISP AS 6453; maintained regular communication with other Tier-1 ISPs peering with TCL and customer across various geographies globally. Monitored the tier-1 IP network of Tata Communications, troubleshooting the IP complaints reported by customers from across the globe