Varun Kumar K R Email & Phone Number

Bengaluru Area, India

Responsibilities:• As ZOHO CRM Admin was responsible for Creating Users, Security control and Customizing home page.• Create/Edit modules in the CRM by adding fields, leads, sections and designing the layout of the module. • Customize account to suit specific needs to customize modules, layouts, add custom buttons among other myriad functions.• Setup workflow automation by assigning tasks to users, based on the criteria by defining workflow rules and update certain fields. • Configure company's email address via POP3 or IMAP channels.• Creating, Verifying and Ensuring data integrity by maintaining relationships and implementing access controls throughout the databases.• Serving technical support resource for the Client Service Desk team and all of its customers.• Understand principles and practices of the business and its existing workflows, scripting & campaign.• As ZOHO CRM Admin was responsible for the ongoing end-user support, training, reporting and level 1 application enhancements as defined by the Business Analyst Manager. • Increase data integrity by ensuring that the database system is self-tuning and self-administering. Performing “after effect” data quality checks.• Facilitate end-user support providing direction, documentation and knowledge sharing.• Develop and update system/user documentation so one can understand and use.• Maintaining data cleaning/scrubbing based on approved workflows & business policies.• Computer Hardware and Software solutions, IP Telephony systems.• IT Support and Annual Maintenance Contract.• Networking and Internet Security, Back Bone and Structured Cabling.• Video Conferencing, Access control, CCTV, Biometrics, Time & attendance Solution.Complete projects by coordinating resources and timetables with data centres departmental managers for the maintenance and growth needs of the network.

Bangalore

Responsibilities:• Conduct research to identify new markets and customer needs.• Lead generation through cold calling (through Tele Marketers), E-mail marketing, Internet research etc.• Promote the company’s products/services addressing or predicting client’s objectives.• Prepare client agreements ensuring adherence to law-established rules and guidelines.• Develop a growth strategy focused both on financial gain and customer satisfaction.• Running regular checks on network and data security.• Identifying and acting on opportunities to improve and update software and systems.• Developing and implementing IT policy and best practice guides for the organization.• Designing training programs and workshops for staff Conducting regular system audits.• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.• Managing and reporting on allocation of IT budget also conducting regular system audits.• Providing opportunities and directions to IT members for team training and skills advancement.

Bengaluru Area, India

Responsibilities:• Install and managing the overall network administration involving design of network layouts, configuration and maintenance of File Server, Mail Server and Application Server.• IT Project Planning, IT Asset Inventory management, Documenting and Budgeting.• Implementation of New technology as per the business needs.• Purchase /Procurement /Negotiation of all IT equipment’s.• Handling installation, configuration & maintenance of servers, operating systems, network services.• Co-ordination with departments for execution of IT related activities and service improvement plans• Implement policies in Fortigate 200A Firewall as per management requirement.• Install and manage Kaspersky Antivirus software for the branches.• Centralized windows patch updates from Microsoft Windows Server update service software.• Maintaining and providing user id for accessing File server and Emails.Remote administration of LAN.

Bengaluru Area, India

Responsibilities:• Analyzing system logs and identifying potential issues with computer systems.• Introducing and integrating new technologies into existing data centre environments.• Performing routine audits of systems and software, performing backups.• Applying operating system updates, patches, and configuration changes.• Maintenance of certain network servers: file servers, VPN gateways, intrusion detection systems Installing and configuring new hardware and software.• Adding, removing, or updating user account information, resetting passwords, etc.• Answering technical queries, Responsibility for security and documenting the configuration of the system, troubleshooting any reported problems, System performance tuning.• Performing routine Checkup of Network switch & its Maintenance.• Running and sharing regular operation system reports with senior staff.• Ensuring that the network infrastructure is up and running, Maintenance of I\O Ports.• Providing Network & I.P address, assignment of routing protocols and routing table configuration, configuration of authentication and authorization – directory services.• Managing network facilities in individual machines, such as drivers and settings of personal computers as well as printers.