Varun Kumar Palde Email & Phone Number

Bengaluru, Karnataka, India

Designed, created and executed processes, procedures (SOP’s) and measurement metrics to drive the operations in line with the business goal. Initiated and strengthened value streams of business processes / identified risks / put in procedures to mitigate the risks and have governance structures in the projects. Drive service delivery to improve the end customer experience. End to end delivery of all KPI’s including coaching & managing the Core Operations along with the COE team.

Greater Bengaluru Area

Handling Day to Day operations for Travel Vertical

Bengaluru, Karnataka, India

handled multiple clients & catered services in Inbound,Outbound,E-mail and social media services to automobile, Technical, Banking, Insurance along with telecom processes,

Hyderabad, Telangana, India

Joined as senior manager to setup contact centre.

Hyderabad, Telangana, India

I was on the client role handling customer service for Bangalore &Hyderabad locations

Bengaluru, Karnataka, India

I was handling Inbound, Outbound, E-mail along with international process for Bangalore and pune locations.

Bangalore

Handled banking Client [Inbound/Outbound/E-Mail/International process ] and also carry sound experience in telecom industry

Bangalore

I handled banking process [Inbound/Outbound/E-Mail/International process ] and carry sound experience in telecom industry

I was the member for the pilot process and worked with Inbound(Prepaid,PostPaid,Platinum & Gold) , Outbound ....