Varun Lokhande Email and Phone Number

• Troubleshoot problems for different rack and blade servers, installation of Windows & Red Hat Linux operating systems.• Installing new Servers, 1G and 10G switches in the rack.• Maintaining and troubleshooting server related issues at NSE, Netmagic and TATA datacenters.• Maintenance of Dell Power edge rack servers, Dell Power Edge M420 Blade servers, IBM X3550-M3• Manage connection, configuration and organization of Cisco equipment in IT architecture of organization.• Configure IT LAN/WAN features.• Responsible for maintaining and monitoring performance of network.• Support and provide solutions for network failures, making recommendations for possible fixes.• Coordinate with team members to reduce technical complications and collaborate on projects.

Technical Proficiencies:- • Servers: - Dell, IBM, Super Micro, Rack & Blade Servers.• Platforms:- Windows XP, 7,8.Windows Server 2003 & 2008, Redhat Linux 6.0-6.4, Ubuntu, CentOS Job Responsibilities:• Troubleshoot problems for different rack and blade servers, installation of windows & Red Hat Linux operating systems.• Maintaining and troubleshooting server related issues for clients at NSE, Netmagic (BSE and Vikhroli) and TATA datacenters.• Maintenance of Dell Power edge R210, R410 & R610, R710, R720 rack servers, Dell Power Edge M420 Blade servers, IBM X3550-M3, E series blade center LS20 & Assembled 3u, 2u servers. • Installation of Citrix Xen Server & VMware virtualization. Creating instances for Xen and VMware.

• Worked for giant Telecom Brands like “3” & “Vodafone” catering to Australian Clients.• Worked as a Customer Relation Advisor assisting customer’s with their technical queries.• Assisting customer’s with resolving technical issues related to Smartphone’s, Blackberry and Apple IPhone.• Creating incidents and escalating issues to the Network team.• Have been a Mentor for new hires assisting them with product and process knowledge.• Worked on system tools like “Siebel” and “Remedy”.

• Worked as IT Assistance for the Company.• Providing support for US and Canadian Customers• Calling up Clients and fixing up appointments for IT solution.• Installing Operating Systems and Activating Microsoft Windows• Managing and keeping track of the calls taken and calls made• Coordinating with the Tech Lead and closing incidents

• Offered Technical/Software support to Major EDS Clients : (Safety Kleen, Harris Bank, Bimbo Bakeries) and to other Clients (Lexmark, Galileo, TCS, Wachovia, Dell, HP, Micro Center, Amcom, American Heart Association).• Assistance offered to Clients in Installation/Configuration of SAP, VPN, and Microsoft Outlook.• Process training conducted to new agents leveraged.• Worked on different ticketing tools as : “ Remedy” , “ SAP” , “Service Center” .