Varun Mathur Email & Phone Number

Dubai, United Arab Emirates

Dubai Airport

> Over past 16 years have been effectively handling operations of the company and acting as liaison between airport service providers, & users including airport authorities. > Accountability of maintaining records pertaining to daily operations. Fostering company’s core values and culture throughout the work environment.> Advocate for airlines and passengers to improve customer service and maximize terminal operational efficiency. Expert in building and maintaining good relationship with customers.> Ensuring airport standards of safety and quality are maintained at all times fostered continuous improvement and achieved the objectives. Managing the manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline. > Supporting HR team in screens, interviewing and making recommendations for hiring potential associates. Overseeing the training and development of department's staff.> Ensuing smooth and expeditious traffic flow on land side in coordination with local traffic police. Monitoring illegal entries/ touting in terminal building and penalize defaulters.> Coaching /providing leadership, direction, motivation, and supervision to the team. Providing performance feedback, taking corrective actions to improve the performance at work place.> Ensuring the staff is fully aware of emergency response procedures, rules & regulations. Initiating and implementing corrective actions to secure quality level. > Developing & managing the data of high Profile personalities as well as ensured their hassle-free movement. Followed the Govt. Protocol regarding the arrival & Departure of VIP/VVIPs.

Igi Airport-Terminal 3

Handling a work force of more than 600 staff members and handling of Domestic and International Operations.Providing Hassel Customer Service with OnTime and Safe Flight Operations

Delhi, India

Handling flight operations at Delhi Airport with the support of more than 500 team members. Highly Changelling job which keeps me on toes day and night.

> Efficaciously managed the day-to-day operations. Adept at applying knowledge of aviation regulations in a variety of settings. > Accountable for managing Passenger Terminal Building, VIP Building and landside functions and activities. Ensuring hassle free movement of VIP/VVIP/CIP. > Coordination with various internal and external agencies for real time operation management by enhancing the existing processes and resolving issues for a seamless operational process.> Responsible for planning the resources to ensure a smooth functional process at airport following organizational guidelines. > Accountable for handling out – station charters from non-station airports as well as officiating as Airport Manager in small stations on deputations. > Supervised all Ramp related activities & ensured all safety norms were being followed. Involved in designing of specific allocation related capsules for imparting training to staff.