• Managed and fine-tuned alerts across Endpoints, Email Security, and Microsoft 365 tools, ensuring swift responses to potential breaches. Oversaw security products like Defender Endpoint, Splunk, and Trend Micro, ensuring system integrity. Collaborated with the Splunk Architect to streamline incident response.• Oversaw Endpoint Security, including configuration, compliance, and incident response via Intune and Proofpoint. Identified security gaps, provided solutions, and delivered security metrics to clients, ensuring transparent communication.• Maintained Endpoint Security consoles and servers, optimizing defenses and conducting security scans. Led security awareness campaigns to educate users on emerging threats.• Managed ServiceNow Ticket queue, ensuring timely issue resolution, handling SLAs, and maintaining high customer satisfaction.