As a Senior Support Executive - Process, I play a pivotal role in providing support to both the sales and operations teams, with a particular focus on leveraging social media channels for business growth. Additionally, I assist in the recruitment process, ensuring a seamless and efficient hiring experience for the organization.I collaborate with the sales team to develop and implement social media strategies to enhance brand visibility, engage with customers, and drive sales leads.Create and curate content for social media platforms (e.g., Facebook, Instagram, LinkedIn) that aligns with the company's brand voice and objectives.I monitor social media channels, respond to inquiries, comments, and messages in a timely and professional manner, and escalate issues as necessary.Assist in the recruitment process by posting job openings on various platforms, screening resumes, scheduling interviews, and coordinating candidate assessments.Maintain accurate and up-to-date records of recruitment activities, including applicant tracking, interview feedback, and hiring status updates.Provide administrative support to both sales and operations teams, including scheduling meetings, preparing presentations, and organizing team events.Act as a liaison between sales, operations, and other departments to facilitate effective communication and collaboration on cross-functional projects.

Onboarding Writers for respective divisions on freelance and contract basis.Helped streamline HR process for the ESports division of the company.Helped set up a database of over 70 contract employees with relevant details to keep track of their progress with the company.Co-ordinated with the respective Content Managers to help deliver on their request for qualified candidates, by appropriately screening and creating a process to receive applications.Reviewed, evaluated, and prioritized applications weeklyResearched new methods to target specific audiences, and collaborated with HR department to implement strategies based on findingsUpdate database of potential and current employees on a regular basisManage online job postings through websites, including Indeed and LinkedInDeliver offer letters in accordance with office proceduresArrange interviews between candidates and clientsImproved quality of hire with comprehensive job role descriptions, requirements and qualificationsSource internet and professional relationships for resumes of potential employees.Coordinate with 5-6 departments to aid in recruitment processContact new and current candidates through phone and email

Handled Mainly Chat and Market Research to boost the number of qualityleads for the sales team. Made outbound cold calls to potential clients to set up product demonstrationsessions and help build relationships with potential clients. Kept track of the team's progress and made daily reports on the same to beshared with with the team Managers for daily review. Made calls to potential customers through the means of handling the chatoutlet for the website of the company. Heavily Trained under experienced members on Market Research Techniquesand the mean to initiate relationship through various means.

Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.Maintained up-to-date knowledge of product and service changes.Entered customer interaction details in MS Excel to track requests, document problems and record solutions offered.Provided excellent customer care.Reviewed order data on daily basis to verify transactions and shipping dates.

Handled Offline Ticketing sales for events and concerts organised.Undertook Responsibility of social media promotion.Processing of funds during and after events.Lead negotiations to obtain venue and organizing of events and concerts.