Monitoring and managing RTT patient pathways within the Independent Service Provider (ISP) settingEnsuring accuracy, providing necessary administration for the Planned Care Coordination DepartmentDaily communication to the team lead, escalating any issues or concerns regarding patient pathway activityRemaining proactive and striving towards service development and improvementsBuilding and maintaining good effective working relationships with the ISP’sData validation/cleansingTo provide support to other PCC Team members with duties as and when required – including booking patients and answering telephones if neededWorking collaboratively with a vast range of internal and external stakeholders to ensure service needs are metTo manage the transfer of patient information in line with the Trust’s policies and procedures for patient records and clinic processes.Managing the invoices from clients based on the activities done on each referral.

Conducted user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions.Developed interactive prototypes and wireframes using tools like Figma, Sketch, and Adobe XD to communicate design concepts effectively.Worked closely with product managers, developers, and other stakeholders to align design solutions with business goals and technical constraints.Designed intuitive and visually appealing interfaces that adhere to brand guidelines and enhance user engagement.Conducted usability testing sessions to validate design assumptions and identify areas for improvement.Documented design patterns, components, and guidelines to streamline the design process.Ensured that designs meet accessibility standards (e.g., WCAG) to create inclusive experiences for all users.Collaborated with data analysts to define key performance indicators (KPIs) and measure the success of design solutions.

Proficiently receive and process referrals, ensuring timely assignment to the relevant clinician and updating systems for seamless patient care.Provide comprehensive administrative support, including typing and transcribing letters, booking appointments, taking accurate meeting minutes, and managing general administrative tasks.Efficiently manage departmental resources by monitoring and procuring stationery, services, and supplies, while also arranging clinic appointments and staying current with statutory and mandatory training requirements.

Improved the experience of onboarding employees by identifying pain points in user flow, and designing the layout of various apps, this helped the business maintain data and user satisfaction Harmonizing the design structure for clients by redesigning their overall app portfolio using their standard design system provided.Improved the video call functionality of a mobile app by conducting user research, ironing out the pain points of user flow, and redesigning the icon layouts of the app.Improved the user interfaces for various delivered products by collecting feedback and redesigning the structure when required.Developed a user-friendly home page for a mobile app that helps users access shortcuts faster and connect with their colleagues from anywhere.

Helped an eCommerce platform redesign its web and mobile app by reevaluating its design workflow and making the platform accessible for sellers to display their products better.Coaching and advising on UX-related topics for improving the user experience in their other projects

Conduct user research and usability testingOrganize and analyze research findings for a better understanding of user insightAssist in wireframing, sketching, prototyping, and creating user flows.

All concerns from users are investigated and the results are used to advise management on mitigating the concerns.Conducting discovery analysis which includes identifying and interviewing users, analyzing market data, and comparing findings. Results of the discovery are used to provide a necessary recommendation on how to improve the relationship with users.Define requirements, scopes and managing project milestones with the input gathered from consumers and clients.Developed a customer-oriented front-end interface which helps to improve the experience of our customers and also developed a creative design for marketing.

Coordinating and collaborating with the entire ground team for the successful departure of airlines on time and making sure the comfort of all passengers is not compromisedAll customer needs are looked after and any concerns are mitigated or raised to the appropriate department's leadership