Varun Tyagi Email and Phone Number
With a solid foundation in Business Administration from Sikkim Manipal University, my tenure at Dynamix Cloud as Service Desk Escalation Lead was an avenue where I leveraged my Microsoft 365 Security and MS Teams expertise. Our team excelled in delivering exceptional technical support, adhering to stringent SLA guidelines, and fostering process enhancements.Skilled in Office 365 Administration, I played a critical role in sculpting training and troubleshooting initiatives that bolstered the capabilities of our service desk analysts. Together, we tackled first-level and L2 escalations, consistently achieving first-call resolution and enhancing customer satisfaction. My commitment to reducing call volumes and refining service quality underscores my dedication to operational excellence.
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Sr ConsultantEy Sep 2024 - PresentNoida, Uttar Pradesh, IndiaMS Purview Implementation -
Service Desk Escalation LeadDynamix Cloud Mar 2024 - Jul 2024Hyderabad, Telangana, India• Technical Support: Work closely with engineering teams to address issues related to Microsoft Sentinel, Security & Compliance, DLP,BES Servers, Active Directory, networks and domain controllers.• Customer Interaction: Use knowledge of Microsoft Windows 7/10/11 OS, Office 2013, Office 365, and Active Directory to resolve /customer queries.• Training: Develop comprehensive training plans for new Service Desk analysts and ongoing training for all team members.• SLA Management:… Show more • Technical Support: Work closely with engineering teams to address issues related to Microsoft Sentinel, Security & Compliance, DLP,BES Servers, Active Directory, networks and domain controllers.• Customer Interaction: Use knowledge of Microsoft Windows 7/10/11 OS, Office 2013, Office 365, and Active Directory to resolve /customer queries.• Training: Develop comprehensive training plans for new Service Desk analysts and ongoing training for all team members.• SLA Management: Maintain project and support SLA targets.• Escalations: Handle first-level escalations and pursue first-call resolution.• Continuous Improvement: Drive call reduction efforts and improve processes. Show less
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Office 365 AdministratorConcentrix Services India Private Limited Aug 2018 - Feb 2024
Varun Tyagi Education Details
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Business Administration And Management, General
Frequently Asked Questions about Varun Tyagi
What company does Varun Tyagi work for?
Varun Tyagi works for Ey
What is Varun Tyagi's role at the current company?
Varun Tyagi's current role is Sr Technical Consultant EY | MS Purview | MS Teams | M365 Expert.
What schools did Varun Tyagi attend?
Varun Tyagi attended Sikkim Manipal University - Distance Education.
Who are Varun Tyagi's colleagues?
Varun Tyagi's colleagues are Julia Lebiedź, Jayshree Modi, 张炙林, Ismaele Bassani, Matheus Alves Sousa, Sophie Mady, Carla Santos Trobo.
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Varun Tyagi
Driving Digital Transformation Excellence: Strategic Sales Leader At The Forefront Of Innovation | Data & Ai | Lean Six Sigma Black Belt CertifiedJaipur -
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Varun Tyagi
Bengaluru -
VARUN TYAGI
India -
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