NTT Data, Inc. acquired Dell Services effective 2 November 2016.- Managing directly 170+ consultants in India and Singapore, with major responsibilities:1. Accountable for Service delivery for customers from BFSI, Healthcare & Commercial customers domain.2. Review & Approve Deal governance and technical SOW certification.3. Forecast, develop and review Workforce Management plans and hire new employees as needed.4. Financial forecasting.5. Ensuring Full life cycle delivery costs are within or better than the delivery costs committed within the approved pricing model.6. Maintaining and developing Sales Maker relationships with PC's, CE's, ASE's, TSS's etc.7. Managing Consultants from wide range of Infrastructure Practice areas such as:. Systems (Wintel, Unix, Messaging, Automation). Networking (LAN/WAN, Wireless, Network Security). Project Management. IT Solutions Architecture (Infrastructure / Apps)

- Managing a team of 130+ Consultants in APJ region including India & Singapore.- Responsible for successful Service Delivery from this region.- Managing Team expansion and development..- Managing key Dell Services business initiatives.- Forecasts Resource Team needs and their staffing.

- Team Managerr for Network Consultants for GICS/ITS team in India.- Hiring, managing and mentoring team in India.- Leading a teams on Transitions, DCM and Pre-Sales assessments in different global locations.- Planned, Designed & Implemented Cisco Unified Contact Center solutions (IPCC/UCCE/UCCX, ICM,IP IVR,CVP,CTI).- Planned, Design, & Implemented Unified Communication systems(Cisco CUCM, Unified Messaging(Unity, Unity Connection), QoS, voice and video conferencing, voice gateway/circuits)

- Experience working on Transitions, DCM and Pre-Sales assessments in different global locations.- Planned, Designed & Implemented Cisco Unified Contact Center solutions (IPCC/UCCE/UCCX, ICM,IP IVR,CVP,CTI).- Planned, Design, & Implemented Unified Communication systems(Cisco CUCM, Unified Messaging(Unity, Unity Connection), QoS, voice and video conferencing, voice gateway/circuits)

- Experience working on Transitions, DCM and Pre-Sales assessments in different global locations.- Planned, Designed & Implemented Cisco Unified Contact Center solutions (IPCC/UCCE/UCCX, ICM,IP IVR,CVP,CTI).- Planned, Design, & Implemented Unified Communication systems(Cisco CUCM, Unified Messaging(Unity, Unity Connection), QoS, voice and video conferencing, voice gateway/circuits)

- Management & Implementation of Cisco Unified Contact Center solutions (IPCC/UCCE/UCCX, ICM,IP IVR,CVP,CTI)- Management & Implementation of Unified Communication systems(Cisco CUCM, Unified Messaging(Unity, Unity Connection), QoS, voice and voice gateway/circuits)

- Leading a team of Technical Support Engineers APJ region.- Ensure timely implementation of our projects within stipulated time period in different parts of the India.- Handling Technical Escalations for Contact Center, IVR and Voice Messaging products.