Varuna Raju, Pmp® Email & Phone Number

Tamil Nadu, India

Tamil Nadu, India

CRM for Lawn care pros - software for scheduling, routing, pricing, invoicing, and crew management.1. Managed entire CRM product process, from gathering requirements to testing and QA sign-off2. Designed workflows for easy understanding of the product, along with test case documentation for the entire software product.3. Created JIRA dashboards and tracked project progress.4. Risk identification and management, timely escalation of risks and issues. Worked closely with developers from different time zones on defects raised. 5. Daily status reports to the CEO on project progress. 6. Organized meetings with project stakeholders to discuss deliverables and defects.7. Collaborated with the product owner on backlog management.

● Owned the product process from requirements gathering to testing and QA sign-off.● Experience in Agile Software development life cycle. Facilitated Scrum ceremonies; Alsoimplemented projects using Kanban.● Created JIRA dashboards and tracked velocity charts, burn down and burn up charts.● Daily status reports to the CEO on project progress. Presented product demos to thestakeholders.● Scheduled and facilitated meetings between project stakeholders to discussdeliverables, schedules and conflicts.● Creation of project plan, tracking the project and documenting releases. ● Setup test processes to minimize errors and enhance productivity.● Supported the team in resolving impediments.● Evaluated third-party tools for its feasibility in product integration.● Created user stories and JIRA defect management● Monitored project progress, identified risks and took corrective action as needed. Pointof contact for 20 CS team members in resolving Customer Support queries.● Carried out post release activities - crash monitor, feature adoption, etc● Trained 5+ interns on product functionality.

Quality control over Consumer and Landscapers on all platforms - Backend admin panel, Web, iOS and Android.Requirements gathering from the product team, requirement analysis to documentation and signing off the releases from QA end.Live crash - report, testing, monitoringWorking with CS team on issues and featuresCollaboration with stakeholders and cross functional teamworkTest planning, test case design, and test execution, ensuring comprehensive coverage and adherence to quality standards.Training interns on the complete app functionality and helping them in smoothonboarding into the team.Defect log and track by JIRA and Crash monitor through Firebase.

Chennai, Tamil Nadu, India

Worked on Livechat, FreshChat and Team Huddle - chat products / features.Worked on functional, smoke, sanity, system testing of all three products.Followed Scrum and Agile methodologies.JIRA defect management and TestRails Test management

Bengaluru Area, India