• Business banking operations • WBO Operations• Retail assets operations.• Steering all the functions related to processing of Gold loan.• Disbursing physical and scan-based files. • Maintaining records of all reports by adhering to process and policies and providing satisfactory internal Annual and process audit report • Preparing reports with a view to monitor the performance & efficiency of team members and ensuring compliance with pre-set quality parameters.• Verifying all the loan proposals and related documents and ensuring the completion for further legal documents like agreement.• Obtaining complete documentation and ensuring completion of formalities like stamping as per the pre and post disbursement requirements.• Ensuring maximum customer satisfaction by providing pre/post assistance and achieving delivery and quality norms.• Holding meetings to explain the variety of financial products and services available• Insure the satisfaction of customers.• Train the new employees.• Handle all the other responsibilities related to the job.• MIS Handling• Customer Service• Audit Compliances

• Vendor Management• MIS Handling• Purchase Order generation• SAP Updation• Processing of Purchase Requisitions• Recruitment of quality vendors within timelines in coordination with MARCOM.• Rate negotiation• Maintaining SLA’s regarding preparation of Purchase Orders• Audit Compliances