Varun Bansal Email and Phone Number

🔹 PM lead for the premium user and coach experience at Healthify - it's a mix of strategy and hands-on work, ensuring our 100k+ paid users & 800+ health coaches have an amazing journey from start to finish🔹 Led the integration of generative AI technologies into product offerings, focusing on elevating operational efficiency & user experience🔹 Built Coach Copilot, an AI assistant for our health coaches, which improved user response rates by 18%. It was also featured by OpenAI as a customer success story - https://openai.com/index/healthify🔹 Overhauled the paid user onboarding and coach matchmaking process, reducing early coach change requests by 41%, significantly improving user satisfaction and retention🔹 Launched an auto-dialer system for follow-up calls, training 800 coaches, which improved call connect rates from 26% to 35% and saved coaches 3-4 hours weekly🔹 Initiated a comprehensive micro-feedback collection system, increasing rating coverage for diet plans from 4% to 28%🔹 Developed a contextual feedback system (now AI-powered) enabling coaches to provide personalized & standardised feedback based on extensive health data and user profiles🔹 Built multiple other key features over these 3 years - SMART goal tracking, group chats, video calling, Voice Copilot for extracting structured info from calls, renewal scoring system, coach stories, CGM Copilot for lifestyle data analysis etc🔹 Leading a prod ops team of 3 members

🔹 PM for a diverse portfolio of products - Preferred Number Service (PNS) used by 1 million+ suppliers, and sales-enabling tools like mobile apps and a SaaS-based desktop CRM used by IndiaMART's 5,000+ field and tele sales employees🔹 Responsible for the full product lifecycle - conceptualization, creating interactive wireframes, execution, testing, release, post-launch impact analysis and maintenance🔹 Led a cross-functional team of 6 (APMs, engineers, ops executives)🔹 Growth function -- drove sales productivity through data analysis to identify high-conversion customer segments, and developed a gamification-based reward system to align sales team efforts with business goals🔹 Led digital transformation and process re-engineering projects, achieving a 25% reduction in customer onboarding time through strategic automation🔹 Managed buyer-supplier calling experience on the platform, including features such as missed call alerts, ML-based spam caller detection, and de-boosting unresponsive sellers

PM-ing for the first time. Learnt how to build and scale tech products from scratch. Leading a 2 person team. Great learning experience.

Designed the pre-season end-to-end marketing campaign of Dabang Delhi Kabaddi Club for Vivo Pro Kabaddi League Season 5. It involved:- campaign ideation- setting ATL and BTL activations- creating brand partnerships & collaborations with multiple brands & NGOs, and setting deliverables of the associations for DDKC

Geographical Information System (GIS)

- Retail POS & purchase software implementation- Employee training