o Enticing and Persuading clients to reach daily targets with the allotted quota.o Surpassed weekly goals by bringing on six to seven new home clients each week.o Maintained product knowledge of Rogers’ Products dealing with Internet/Smartphones and Home internet

o Serve customers by building relationships, building trust, providing accurate data, and assisting with product choiceo Providing exceptional customer service by answering customer queries or queries about product features and advantageso Contributing to store revenue by receiving, managing, replenishing and processing inbound product flow.

o Responsible for providing fast and effective service to Amazon B2B sellers and merchants, includingescalation of sellers queries across Canada and USA. Exceeded daily allotted customer queries for more than 50 cases per day.o Effective problem-solving skills through logical thinking and data interpretation. Identifying trends to the appropriate channel including suggestions for improvement with other teams such as customer service, merchant investigations or payments teams as needed to solve sellers’ problems and queries.o Accolades for good performance and maintaining consistency with minimal errors as per weekly audits. Along with new regions to handle including Europe, China and Japan.

o Managed VISA Accounts receivable/payable for north of 200 clients/travelers voyaging abroad for vacations.o Negotiated the best viable outcome between client, Forex team, sales team and the everyday outreach groupregarding VISAs and accounts, upsold tours, and travel insurance with high success rate.o Managed documentation review of travel groups of 45 passengers ensuring safe and timely departure.o Was granted ‘Excellence Class Award’ for best client experience and Executive of the year 2019.

o Closing and managing appointments with clients, following-up calls when necessary. Provide guidance on insurance policies. Examining policies on a regular basis/drafting suggestions for insurance. Fulfilling conditions and sending applications to underwriters.o Managed and Built good client base and meeting targets regularly