Varun G Email & Phone Number

Alpharetta, GA, US

Atlanta, Georgia, United States

Worked on generating UI Policies, Business Rules, Script includes, UI actions, Client scripts, Data policies, Validation form and table level scripts using Java Script and Glide Systems. Worked on Service Mapping to visualize application dependencies and relationships, improving change management and ensuring faster resolution of service issues.Created.

Minneapolis, Minnesota, United States

Managed the complete SDLC for custom apps, including requirements gathering, design, development, and code reviews.Developed ITOM workflows for event management and integrated with incident response, cutting manual intervention by 20%.Configured GRC processes for policy, compliance, and risk management to ensure regulatory alignment.Customized Service.

Atlanta, Georgia, United States

Customized workflows and processes for 5G network service management and incident resolution.Managed ITOM processes for proactive monitoring, integrating event management with telecom-specific workflows.Developed client-side and server-side scripts, including business rules and UI policies, to automate processes.Automated IT asset discovery, maintained.

Hyderabad, Telangana, India

Developed custom solutions to improve ITSM processes, including incident, change, and service request workflows.Managed data load, transform maps, and integrations using REST and SOAP APIs.Created custom reports, dashboards, and optimized the End User Self-Service Portal (ESS) for better user experience.Handled update set migrations between environments to.

Worked on modules like Incident, Change and Problem managements.Good experience with IT service management (ITSM) process along with maintenance of Service Level agreements (SLA) and monitor SLA workflow.Worked on Incident management for logging, tracking, and resolving IT service-related incidents and requests.Used ServiceNow to handle and track tickets.