• Administer and configure ServiceNow instances, including modules for incident management, problem management, change management, and service catalog.• Implement and manage integrations with other enterprise systems to ensure smooth data flow and interoperability.• Design, develop, and maintain custom applications, modules and catalog management to meet specific business requirements.• Perform regular system maintenance, updates, and patches to ensure optimal system performance and security.• Develop and deliver training materials and workshops for end-users and IT staff.• Troubleshoot and resolve technical issues and system defects, providing timely and effective solutions.

• Assisted in the administration and configuration of the ServiceNow platform, focusing on ITSM modules such as incident, problem, and change management.• Supported the creation and modification of service catalog items and workflows to address evolving business needs.• Conducted routine system checks, applied updates, and managed system performance to maintain optimal operation.• Provided technical support and troubleshooting for ServiceNow issues, collaborating with senior administrators and developers.• Documented system configurations, processes, and troubleshooting steps for the knowledge base and training materials.