Part of ISG GovernX® product development and manage the strategic relationship with ServiceNow platform.  Have been actively involved developing GovernX® from inception till its current state. Core areas of involvement were software evaluation, product strategy and requirements definition, presales, commercial modelling and deployment activities. Working in multiple strategic projects as part of Process Re-engineering, Business Solutions and Strategy team, which entailed among others in analysis, planning, implementation, business case definition, pricing engagements and alignment of international client organizations in implementing their Vendor Governance management functions.  Further projects include the Program management, Solution Designing, Conducting Business Process Review, Establishment, and management of Transition initiatives.Functional HighlightsService Design and Optimization Driving requirements gathering and application development of governance tool built on ServiceNow cloud platform Implementation of Machine learning and Robotic Process Automation solutions across different processes which will bring reduction in resource cost eventuallyVendor Governance Process Implementation Created vendor governance solutions and implemented the same for the Annuity and Build-operate-Transfer Governance Services Engagement Have Setup IT Vendor Governance Organizations and process, to manage Contracts across different clients and supplier relationships. The controls built into these Organizations and processes has ensured savings on their Annual contract value Key responsibilities include Sales support, New Capabilities/Functionalities development, Tool demonstrations, Solution design based on tool capabilities, Commercial model finalization and Implementation support.

Managed Transition Practice for a Global Investment bank. Key responsibilities include Due-diligence, Transition and Transformation activities for Application Production Management stream based on ITIL principles:Functional HighlightsDue diligence and Solution Design Conduct Application landscape due diligence at client location to identify potential applications which can be aligned into Global Production support organisation Provide IT Project managers and Customer stakeholders, the migration guidelines, application-based costing, and FTE propositions based on the effort estimation, arrived by analysing the support parameters, volumes and other factorsTransition Migration of BFS Application Production support services from client/incumbent supplier location to HCL offshore location with significant exposure to technical support management areas Key success areas include expertise in large ‘Supplier to Supplier’ Transition projects Responsible for all Transition activities (pre and post) like planning, scoping, process mapping, resource estimation, recruitment; IT set up, knowledge transfer completion etc. Manage Executive reviews at Client and HCL leadership on Transition program status during critical stages of Transition and obtain Go/No Go decisions. Tracking and ensuring projects are implemented within the signed off cost framework Contract discussions with clients to finalize on commercials and other metricsTransformation Instrumental in planning and executing the Application Transformation program across Enterprise services division Handled transformation exercise to align services as per the new service catalogue and consumption-based pricing, across all business areas for 460 applications Chaired regular touch-point calls/meetings with the Customer stakeholders to closely track the progress of the Program as per the agreed timelines

Part of the Solution Design and Business transition team under the BFSI Vertical. Key responsibilities include:Functional Highlights Seamless migration of various Banking & Financial services, Insurance, Media, and Entertainment processes from client location to offshore location with significant exposure to Property and Casualty Insurance, Custody services, Investment Banking, Finance & Accounting and Website maintenance functions Coordinate with Legal, HR, Training, Facilities and Technology groups for contracts, recruitment, training, infrastructure readiness and technology readiness to meet the transition timelines Responsible for carrying out research to support sales and product management team in client acquisition and to provide inputs towards content RFP’s and RFI’s Conducting research and analytics in internal and external data providers like Hoovers, Forester and Nelson Hall for creating new solutions for the products being marketed by the business line Creating proposals and solutions to meet the outsourcing needs of various BFSI clients Business Process Review at client locations to identify areas of improvement and to develop a “to-be” state of operationsClient profiles: Leading Australian Insurer, Top insurance company based in UK, A major Investment banker in Europe, World’s Largest Semiconductor manufacturing company, Largest publicly held personal lines insurer in the US